Business Analyst - Success Acceleration Services

Job title: Business Analyst, SailPoint (SAS) Success Acceleration Services

About SailPoint:

SailPoint is the leader in identity security for cloud enterprises. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

Built on a foundation of Artificial Intelligence and Machine Learning, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time — matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

About the role:

The Success Acceleration Services team at SailPoint is looking for someone who is strongly motivated, has a keen sense of responsibility, positive attitude, high energy, strong attention to detail. This role will be to work with the SASP team to provide both day-to-day insights and support for our Services and delivery. This role will involve working with CRM and PSA tools to keep records up to date, forecasting accurately, and provide Services delivery governance ensuring operations are running smoothly.

Roadmap for success

30 days:

During the first 30 days, you will delve into understanding SailPoint's offerings, organizational structure, and team dynamics. You will have regular check-ins with your mentor, who will assist you in navigating the tools, processes, and active projects that are critical to your role.

Familiarize yourself with project management and CRM-type tools alongside understanding the best practices that are used within the organization.

Shadow ongoing Business Analyst activities, observing the dynamics of executing tasks and supporting the team that you are working with.

90 days:

Take full ownership of administrative tasks and perform these independently.
 

6 months:

At the 6-month mark, you should have developed a keen sense of the current administrative tasks at hand, ensuring clear boundaries between must-haves and nice-to-haves. Build and maintain strong relationships within and outside of the SAS Team. You should be able to point out areas of improvement in our current processes, propose ideas, collaborate with different team members on internal & external initiatives. You will serve as the primary point of contact for administrative requests.
 

1 year:

By the end of your first year, you would have the ability to mentor new resources and grow team capability while successfully managing your own tasks. You will have the knowledge to create and maintain various knowledge bases to support Program development on an ad-hoc basis.

Requirements:

• 2-3 years' experience working as a business analyst or administrative position demonstrating a high degree of productivity and effectiveness.
• Proven ability to coordinate between cross-functional teams, driving collaboration and resolving conflicts to maintain project/ program momentum 
• Experience working with external stakeholders, for example communicating via email or CRM tools.
• Demonstrated ability to manage multiple tasks simultaneously and to resolve scheduling and other conflicts to meet all deadlines  
• Highly self-driven and motivated with a strong work ethic & initiative 
• Ability to work effectively in diverse teams, with an awareness of diverse cultural nuances and communication styles 
• Ability to understand client needs, manage expectations, provide updates and deliver solutions that align with business objectives 
• Excellent written and verbal communication skills, and ability to comprehensively and clearly present strategic issues and solutions.
• Experience in using and building dashboards using spreadsheet software's like Microsoft Excel and Smartsheet a strong plus
• Experience with Salesforce and ServiceNow
• Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge
• Collaborate with stakeholders to understand their needs and gather detailed business requirements.
• Analyze data to identify trends, patterns, and insights that inform business decisions. Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning data.
• Ability to work in multiple time zones, specifically supporting the United States time zones.
• Education: Bachelor’s degree or equivalent experience (Computer Science or Engineering degree a plus).

Preferred:

• Exposure to Customer Success Delivery and Operations in both large and small companies  
• Proficiency in Redshift, PowerBI, SQL
• Experience with Identity Management, Security or Governance would be a bonus 
• Certifications: ECBA, PCBA and CBAP are a plus to have 

About the team:

We are a global dynamic, multicultural and multilingual team that thrives in a fast-paced, ever-evolving environment.

From technical experts to senior management, we collaborate closely to tackle any situation head-on with a positive mindset. We are goal-driven and solution-focused, turning every challenge into an opportunity while supporting and learning from one another.

Our team is passionate, curious, and always ready to dive deep, bringing people together to solve anything unknown and deliver results with professionalism and care. We work hard, move fast and continuously bring fresh ideas to the table, all while fostering a culture of growth, inclusion, and mutual respect. We invest in our people, champion their careers, and ensure our customers and business are always at the forefront.

If you are proactive, eager to learn and ready to make a real impact, join us in shaping the future as part of this incredible worldwide operating team.

SailPoint is an equal opportunity employer, and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.  Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.