Community Manager - Contractor
Job Summary
Job Description
This freelance Community Manager role focuses on managing and growing the Malaysian community for Garena's products. Responsibilities include moderating official Discord and Facebook communities, translating marketing materials into Bahasa Malaysia, organizing local events, collaborating with marketing and publishing teams to develop effective campaigns, and providing insights on Malaysian FPS gamers. The ideal candidate is a hardcore FPS gamer fluent in Bahasa Malaysia and English with strong communication skills and experience in community management or related fields.
Must have:
- Community management experience
- Fluency in Bahasa Malaysia
- Hardcore FPS gamer
- Strong communication skills
- Discord moderation expertise
- Translation/localization skills
Good to have:
- Experience with stakeholder management
- Familiarity with game publishing
- Experience in organizing gamer events
2 skills required
Job Details
Job Description
- Understand our product and publishing team’s user retention philosophy, and be the bridge of communication between publishing team and our Malaysian users
- Moderate and oversee the product’s Malaysian communities on our official Discord and on Facebook page
- Translate and localize social media postings and online marketing ads from English to Bahasa Malaysia
- Organize and participate in Garena-organized local grassroots events and community gatherings
- Work closely with marketing team and the rest of publishing team to develop effective campaigns by providing in-depth insights on Malaysian FPS gamers
Job Requirements
- Fresh graduates or young professionals with experience in community management (such as gamer community events), game operations, game publishing or related scope of work is preferred
- Hardcore gamer with a strong familiarity with major FPS games on PC and Mobile. Passionate about games with a good understanding of the gaming industry, and preferably familiar with recent shooting games.
- Fluency in Bahasa Malaysia; Good written and verbal communication skills in English language is preferred
- Familiar with Discord and its various bots and moderation tools
- Proven experience in stakeholder management and rapport-building is preferred
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