Community Manager, Customer Experience

1 Month ago • 2 Years + • Community Management

Job Summary

Job Description

Captions seeks a Community Manager to build, engage, and nurture their diverse creator community across platforms like Discord, Slack, and Reddit. Responsibilities include developing and executing community strategies, creating engaging content (webinars, tutorials, videos), managing special programs (Customer Advisory Board, Beta Program, Ambassador Program), gathering customer feedback, and showcasing customer success stories. The ideal candidate possesses strong creator economy expertise, on-camera presence, content creation skills, and exceptional communication abilities. This role requires in-person presence at their NYC HQ.
Must have:
  • Creator economy expertise
  • On-camera presence
  • Content creation skills
  • Community management (2+ years)
  • Excellent communication skills
Perks:
  • Comprehensive medical, dental, and vision plans
  • 401K with employer match
  • Commuter Benefits
  • Catered lunch
  • Dinner stipend
  • Doordash DashPass
  • Health & Wellness Perks
  • Team offsites
  • Team events
  • Generous PTO
  • Flexible WFH days

Job Details

Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos for social media, marketing, sales, and more. We're on a mission to serve the next billion.

We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. You'll join an early team and have an outsized impact on the product and the company's culture.

We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures (Series C lead), Kleiner Perkins (Series B lead), Sequoia Capital (Series A and Seed co-lead), Andreessen Horowitz (Series A and Seed co-lead), Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.

Check out our latest financing milestone and some other coverage:

The Information: 50 Most Promising Startups

Fast Company: Next Big Things in Tech

The New York Times: When A.I. Bridged a Language Gap, They Fell in Love

Business Insider: 34 most promising AI startups

Time: The Best Inventions of 2024

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) **

About the Role:

We’re looking for a Community Manager who will build, engage, and nurture our diverse community of creators, influencers, and video professionals. As the face of Captions, you’ll humanize our brand and forge authentic connections with customers worldwide. As a critical ambassador for our brand, you’ll transform customers into loyal advocates and help establish Captions as the go-to platform for creators globally. If you live and breathe the creator economy, embrace AI, and genuinely love connecting with people, this is the perfect role for you.

Key Responsibilities:

  • Owned Communities - Build, moderate, and grow Captions’ community spaces, primarily in Discord, Slack, and Reddit.

  • Special Programs and Initiatives - Create and own the success of special programs and initiatives like a Customer Advisory Board, Beta Program, and Ambassador Program.

  • Product Comms - Update and educate customers on feature launches and enhancements via changelog, release notes, and monthly newsletters.

  • Training & Education - Produce and star in engaging webinars, tutorials, and how-to videos to onboard customers at scale.

  • Strategy: Develop strategies to foster a thriving community, converting casual customers into enthusiastic promoters of our company and product.

  • Events - Host events like meetups, roundtables, panels, fireside chats, and workshops to better understand our customers and engage with our customers.

  • Customer spotlights - Showcase customers’ work, celebrate their success stories, and turn our customers into heroes.

  • Customer Feedback - Actively gather feedback from the community to inform product decisions to ensure Captions aligns with the needs of creators.

Requirements:

  • Creator Economy Expertise: Direct experience as a creator, influencer, or video editor (or similar), with a deep understanding of the challenges and opportunities in the dynamic and ever-evolving creator economy. Having walked a mile in our customers’ shoes is essential.

  • On-Camera Presence: Exceptional comfort and interest appearing on camera, with the ability to host live events, webinars, and video content.

  • Content Creation Skills: Proven ability to write scripts, storyboard, shoot, and edit engaging, high-quality videos that resonate with creators.

  • Community Management Experience: minimum of 2+ years in a community management or customer engagement role, preferably in the creator or tech space.

  • Communication Skills: Outstanding written and verbal communication skills to effectively connect with diverse audiences and communicate complex ideas simply.

  • Passion for Creativity: A genuine enthusiasm for supporting and inspiring creators to reach their full potential.

Benefits:

  • Comprehensive medical, dental, and vision plans

  • 401K with employer match

  • Commuter Benefits

  • Catered lunch multiple days per week

  • Dinner stipend every night if you're working late and want a bite!

  • Doordash DashPass subscription

  • Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc)

  • Multiple team offsites per year with team events every month

  • Generous PTO policy and flexible WFH days

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note benefits apply to full time employees only.

Compensation Range: $80K - $150K

Similar Jobs

Workato - Intern - Platform Solutions Engineer

Workato

Tokyo, Japan (On-Site)
4 Months ago
Salesforce - Staff Software Engineer, Product Security

Salesforce

Colorado, United States (Remote)
3 Weeks ago
Casumo - Customer Service Ambassador - Spanish

Casumo

Macedonia, Ohio, United States (Hybrid)
1 Month ago
Canva - Staff Backend Software Engineer (Java) - Canva Ecosystem

Canva

Sydney, New South Wales, Australia (Remote)
1 Day ago
Glean - Product Manager, Platform

Glean

Palo Alto, California, United States (On-Site)
3 Months ago
Twitch - Senior Manager - Corporate Communications

Twitch

Irvine, California, United States (On-Site)
1 Month ago
Call For Referral - Web3 Community & Social Lead New York Remote

Call For Referral

New York, New York, United States (Remote)
5 Months ago
Playtika - Copywriter

Playtika

Israel (On-Site)
3 Months ago
Ubisoft - PC Community Developer

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago
KingsIsle Entertainment - Senior Community Manager

KingsIsle Entertainment

Texas, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Escape Velocity Entertainment - Localization QA Lead

Escape Velocity Entertainment

(Remote)
2 Weeks ago
Seedify - HR Specialist

Seedify

Philippines (Remote)
1 Month ago
Evolution - Systems Engineer / SRE

Evolution

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Glean - Software Engineer, Backend

Glean

Palo Alto, California, United States (On-Site)
3 Months ago
Canva - Hybrid Animator/Illustrator (South Korea)

Canva

Seoul, South Korea (Remote)
2 Months ago
Glean - Solutions Engineer - East

Glean

(Remote)
3 Months ago
Unity - Executive Assistant

Unity

New York, New York, United States (On-Site)
3 Months ago
Easygo - IT Audit Manager

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
GoTo Group - Senior Product Manager - GoPay Spiker

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
4 Months ago
Glean - Business Development Representative (PST shift hours - 5.30 pm - 2.30 am IST)

Glean

Bengaluru, Karnataka, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in New York, New York, United States

Fantastic Pixel Castle - Senior Gameplay Engineer

Fantastic Pixel Castle

United States (Remote)
4 Months ago
ByteDance - Training and Mechanism Partner - Global Organizational Culture - AMS

ByteDance

Seattle, Washington, United States (Hybrid)
3 Months ago
Epic Games - Counsel (Regulatory)

Epic Games

Cary, North Carolina, United States (On-Site)
1 Month ago
Sonar Source - Sales Support Specialist

Sonar Source

Austin, Texas, United States (On-Site)
4 Months ago
Extreme Network - HR Business System Analyst (Global)

Extreme Network

North Carolina, United States (Remote)
4 Months ago
NVIDIA - System Design Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Trek - Manufacturing Manager

Trek

Waterloo, Wisconsin, United States (On-Site)
1 Day ago
ION - Lead Python Engineer, New York

ION

New York, New York, United States (Hybrid)
4 Months ago
Axinous - Senior Sales Engineer

Axinous

United States (Remote)
1 Week ago
NVIDIA - Data Center System Software Architect, DGX Cloud

NVIDIA

Santa Clara, California, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Community Management Jobs

Schbang - Creative Group Head (Copy)

Schbang

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Playtika - Retention Manager

Playtika

Israel (On-Site)
3 Months ago
Bungie - Principal Communications Manager

Bungie

(Hybrid)
1 Month ago
Com2us Corporation - Community Manager – Germany (m/f/x)

Com2us Corporation

Berlin, Berlin, Germany (On-Site)
3 Months ago
Nielsen Holdings - Sr FICA consultant-Mumbai/ Bangalore

Nielsen Holdings

Mumbai, Maharashtra, India (Hybrid)
4 Months ago
Rank group - Chat Host

Rank group

Quatre Bornes, Plaines Wilhems District, Mauritius (On-Site)
3 Months ago
Bungie - Marathon Global Community Lead

Bungie

(Hybrid)
1 Month ago
Streamline Media Group  Inc  - Social Media & Community Manager - Publishing

Streamline Media Group Inc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
3 Months ago
Twitch - Senior Manager - Corporate Communications

Twitch

San Francisco, California, United States (On-Site)
1 Month ago
OKX - Community Manager, OKX Spain

OKX

Madrid, Community Of Madrid, Spain (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

New York, New York, United States (On-Site)

New York, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

San Francisco, California, United States (On-Site)

New York, New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Captions

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug