Customer Experience Advocate I
Job Summary
Job Description
The Customer Experience Advocate I will enhance expertise in marketing, casinos, and instructional techniques. Responsibilities include managing training programs, developing course content, providing customer support, conducting post-implementation training, assisting with application configuration, ensuring compliance, preparing lesson plans, delivering training, coordinating schedules, acting as a subject matter expert, contributing to departmental planning, and building client relationships. The ideal candidate should possess strong learning abilities, a desire for mentorship, enthusiasm for training, technical proficiency, business insight, and a proactive approach to industry connections.
Must have:
- High School Diploma or GED required.
- Ability to travel up to 75-90% to casino sites for training.
- Customer-facing, relationship-building experience.
- Demonstrated ability to manage multiple projects.
- Hunger for continuous learning and self-improvement.
Good to have:
- Strong business acumen and understanding of casino/gaming operations a plus.
- Eagerness to build valuable connections within the industry.
- Technical troubleshooting.
Perks:
- Discretionary Time Off (DTO).
- Medical Dental
- Vision
- 401k with company match
- life insurance
- maternity and paternity leave
- adoption assistance
- pet insurance
- gym reimbursement
3 skills required
Job Details
Customer Experience Advocate I - Las Vegas, NV
Department: FinTech Implementation
Employment Type: Full Time
Location: Las Vegas, Nevada - FinTech Innovation Center
Reporting To: Customer Experience Manager
Description
Join the Everi team as a Customer Experience Advocate and enhance your expertise in marketing, casinos, and instructional techniques. You'll broaden your industry knowledge, enrich your customer service skills, and contribute to our Everi family. regulations.
The ideal candidate has a strong appetite for learning, a desire for mentorship, enthusiasm for training others, technical proficiency, excellent business insight, and a proactive approach to building industry connections!
What Will You Be Doing?
- Manages company training programs aligned with business and customer needs, ensuring positive experiences.
- Collaborates with cross-functional teams to develop course content.
- Provides customer support for deployment, installation, and ongoing training for hardware and software products.
- Conducts post-implementation training, including webinars and curriculum development.
- Assists with application configuration, security, and system utilization for new installs and upgrades.
- Ensures compliance and event investigations related to installations.
- Prepares lesson plans and reviews course materials for accuracy and relevance.
- Delivers on-site and online training to customers and internal teams.
- Coordinates training schedules and requirements with customers before installation.
- Acts as a subject matter expert, supporting fellow trainers as needed.
- Contributes to departmental planning and progress reporting.
- Builds and maintains client and business partner relationships.
Skills, Knowledge, & Expertise Needed for the Job:
Qualifications:
- High School Diploma or GED required.
- Ability to travel up to 75-90% to casino sites for training.
- Customer-facing, relationship-building experience.
- Demonstrated ability to manage multiple projects.
- Hunger for continuous learning and self-improvement.
- Desire for mentorship and professional development.
- Excitement for training and mentoring others.
- Strong business acumen and understanding of casino/gaming operations a plus.
- Eagerness to build valuable connections within the industry.
- Technical troubleshooting.
Why Us?
Everi’s benefits package includes Medical Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions ,depend on each case’s facts and circumstances. A reasonable estimate of the current range is $58,000 - $69,000 annually.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
#LI-NW1
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About The Company
Everi is a diverse collection of brilliant and talented individuals committed to giving patrons and operators alike a premium experience on the casino floor.We are accountants and artists, engineers and visionaries. We dream, design, program, and build. We listen, help, and serve.We believe in Harnessing the power of collaboration, Acting with Integrity, Valuing everyone, and to Exceed expectations and be bold. Our goal is to enable our team to have FUN!
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