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Customer Onboarding Strategist, Global Customer Solutions (Hebrew, English)

Customer Onboarding Strategist, Global Customer Solutions (Hebrew, English)

4 Weeks ago • 2 Years + • Business Development

About the job

3 skills required for this role

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communication

innovation

talent-acquisition

Job Description

The Customer Onboarding Strategist at Google's Global Customer Solutions team is responsible for managing new customer relationships, ensuring smooth product adoption within the first six months. This involves defining customer needs, managing timelines, providing expert Google Ads guidance, and educating clients on products and measurement solutions. The role includes responding to customer inquiries, driving successful campaign implementation, and ultimately transferring accounts to long-term account managers. The ideal candidate possesses strong communication skills, a deep understanding of online media, and the ability to build rapport with clients. Fluent English and Hebrew are essential for supporting client relationships in the designated region.

Must have:

Manage customer relationships
Define customer needs
Google Ads expertise
Educate on products
Fluent in English and Hebrew

Good to have:

Experience with video or TV media
Understanding of Google's advertising products
Experience in advertising sales, business development, or marketing

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in advertising sales, business development, marketing, start-ups, or media.
Ability to communicate in English and Hebrew fluently to support client relationship management in this region.

Preferred qualifications:

Experience with video or TV media.
Understanding of Google's advertising products and the technology industry.
Ability to reach out to customers, and assisting them in adding value to their business.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Customer Onboarding Specialist, you will educate new customers, help solve problems, drive strategy and ensure the smooth adoption of our products. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience, and onboarding is the first step in that process.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Own and manage customer relationships from creating their first campaigns through successful implementation for a customers first six months using Google ads.
Help the customer define their needs and manage their timeline toward seeing value.
Be a Google ads expert and educate on our products and measurement solutions.
Respond to customer emails and calls regarding implementation.
Successfully transfer our customer relationships to long-term customer account managers after onboarding.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.