Customer Service Agent
Job Summary
Job Description
- Fluent in Swedish and English
- Experience in customer service
- Great interpersonal skills
- Attention to detail
- Commitment to excellent customer service
- Proficiency in SAP
- Expertise in Microsoft Office
9 skills required
Job Details
Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.
With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.
This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.
About the role
Join our Nordic Supply Customer Service team and be responsible for driving growth with external customers by providing excellent customer service and collaborative analysis. This is a 12-month opportunity based in Stockholm, Sweden.
Key Responsibilities
Develop and maintain strong relationships with customers' supply chain teams and purchasing groups.
Efficiently process customer orders within the required timeframes.
Handle credit and debit orders promptly and accurately.
Monitor and provide detailed explanations to accounts regarding service levels and shortages.
Investigate and address all order failures, implementing strategies to improve future outcomes.
Participate in customer workgroups and conferences alongside the sales team.
Ensure data integrity to facilitate “perfect orders” by collaborating closely with customers’ operational teams, internal Haleon contacts, and Haleon’s third-party distributor.
Analyze customer sales data using appropriate tools and systems to optimize product availability across their network. Use these insights to suggest adjustments to order volumes or profiles and allocate stock effectively during supply constraints.
Receive, analyze, and process customer orders as part of the broader Supply Chain team.
Collaborate with internal and external stakeholders during supply shortages to ensure effective stock allocation to customer depots, minimizing the impact on Haleon’s sales.
Qualifications and Skills
Fluent in Swedish and English.
Experience in customer service, including managing complaints, preparing reports, and collaborating with multiple stakeholders.
Great interpersonal skills with the ability to contribute effectively to cross-functional teams.
Attention to detail and the ability to meet tight deadlines.
Commitment to delivering excellence in customer service.
Proficiency in SAP and related processes is preferred.
Demonstrable expertise in Microsoft Office applications, particularly Excel.
Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Accommodation Requests
If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.
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