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Customer Solutions Engineer, gTech

Beijing, China (On-site)

Customer Solutions Engineer, gTech

1 Month ago • All levels • Full Stack Development

About the job

8 skills required for this role

Test your skills to join the top 1% applicants for this job

java

html

javascript

css

cpp

python

data-analytics

cross-functional

Job Description

As a Customer Solutions Engineer at Google's gTech Ads team, you'll play a crucial role in supporting customers of all sizes across the Ad products stack. You'll provide technical expertise and guidance on Google's Application Programming Interfaces (APIs) and technology platforms, enabling clients to develop cutting-edge applications across Ads and products. You'll work closely with customers to understand their business challenges, cultivate relationships with the Business team and clients, and identify innovative technical solutions to drive advertising business growth. You'll collaborate across Business, Support, and Product teams to deliver practical solutions and contribute to the development of prototypes, demos, and proofs-of-concept for diverse audiences, from engineers to marketing professionals. Your work will leverage Google's technology platforms and big data analytics systems to achieve goals. This role is based in Beijing or Shanghai, China.

Must have:

Bachelor's degree in Engineering, Computer Science, or related field
Experience with web technologies (HTML, CSS, JavaScript, HTTP)
Experience coding with Java, C/C++, or Python
Technical troubleshooting skills
Experience managing internal/external partners or customers

Good to have:

Master's degree in Engineering, Computer Science, Business, or related technical field
Ability to work independently and manage multiple projects
Ability to adapt communication to technical audiences and present materials to large groups
Excellent problem-solving, investigative, and communication skills

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Minimum qualifications:

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
Experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

Master’s degree in Engineering, Computer Science, Business, or in a related technical field.
Ability to work independently and manage multiple projects simultaneously.
Ability to adapt and deliver messages to the technical level of the audience, and present technical materials to large groups.
Excellent problem-solving, investigative and communication skills.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Provide technical consulting services and guidance around Google Application programming interfaces (API) and technology platforms to help clients develop cutting-edge applications across Ads and products.
Work with customers to understand underlying business challenges. Cultivate relationships with Business team and customers, identify and develop innovative technical solutions that lead to more advertising business.
Work across Business, Support and Product teams to provide innovative solutions to real-world challenges.
Propose, design, create and present prototypes, demos and proofs-of-concept to a wide variety of audiences, from Engineers to Marketing professionals.
Leverage Google’s technology platforms and big data analytics systems to achieve goals.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.