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Delivery Support Advisor

England, United Kingdom (On-site)

Delivery Support Advisor

25 Minutes ago • 1 Years + • Administrative • Undisclosed

About the job

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Job Description

As a Delivery Support Advisor, you'll ensure a seamless customer experience from purchase to delivery. Responsibilities include addressing customer inquiries via phone, chat, and other channels; providing accurate information and solutions; guiding customers through the pre-delivery process; prioritizing tasks; maintaining accurate records; explaining complex information clearly; and collaborating with other departments. The role requires strong communication, problem-solving, and multitasking skills, working both independently and as part of a team in a fast-paced environment. You will be the first-line representative of the brand, ensuring a positive customer journey.

Must have:

1+ years customer service experience
Strong communication skills
Problem-solving abilities
Proficient in MS Office
Valid driver's license (2+ years)
Teamwork and collaboration skills

Perks:

Ongoing training and development
Competitive compensation and benefits
Dynamic and fast-paced environment

What to Expect

As a Delivery Support Advisor, you will be instrumental in the overall success of the business, ensuring a seamless experience for customers from the moment they purchase their vehicle to the day they drive it home. You will be responsible for delivering first-time resolution, handling customer interactions across multiple communication channels and offline activities to ensure every step of the customer journey is smooth and efficient. You will join a diverse team, with a passion for sustainable energy and a commitment to delivering exceptional customer experiences.

Location: Office based

We Offer:

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology, advanced tools and software
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun workplace

What You’ll Do

First-line representative of our brand, mission, and products.
Address customer inquiries and concerns promptly via telephone, online chat, and other channels, utilising active listening and problem-solving skills to provide accurate information and solutions.
Deliver clear, concise, accurate, and friendly verbal and written communication to effectively address customer inquiries and ensure a positive experience.
Educate customers about our products and guide them through the pre-delivery journey, effectively addressing and overcoming any obstacles they may encounter.
Prioritize tasks based on urgency and importance, adapting swiftly to high-pressure situations to ensure deadlines are met.
Maintain accurate records of all customer interactions across multiple internal systems, demonstrating strong attention to detail.
Explain and simplify complex information to customers.
Work effectively both independently and as part of a team, contributing to a positive work environment and shared success.
Proactively takes initiative and decisive moves to advance tasks.
Collaborate across departments to find effective resolutions, ensuring seamless communication and teamwork.
Maintains a high standard of accuracy and attention to detail in all tasks executed.

What You’ll Bring

At least 1 year of customer service experience in a fast-paced environment.
Strong interpersonal skills and aware of the appropriate behaviour when supporting diverse types of customers.
Can work effectively under pressure, both independently and collaboratively as part of a team.
Strong verbal and written communication skills.
Positive, enthusiastic, and passionate.
Can hold yourself and others accountable for delivering results and meeting commitments.
Can maintain a strong focus on achieving high-quality results, balancing speed and accuracy.
Resilience and adaptability to an ever-changing work environment.
Showcases an ability to take initiative and be proactive.
Must have a valid driver’s license for a minimum of 2 years.
Must have and continue to maintain a valid and safe driving record.
Can work a shift pattern that will include mornings, evenings, weekends, and bank holidays in an office environment.
Proficient with standard productivity tools (Outlook, MS Office, Excel, Teams).

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