Desktop Support Analyst

1 Year ago • All levels

Job Summary

Job Description

The Desktop Support Analyst will provide technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training. Responsibilities include providing end user support, configuring workstations, resolving hardware/AV/Conference issues, providing user training, maintaining computer equipment, diagnosing and solving hardware/software problems, and providing on/off-site support. They will also manage inventory, support video conference and telephony systems and perform routine conference room checks. The candidate must be able to work outside regular hours to accommodate business needs.
Must have:
  • Experience with testing and troubleshooting PCs, phones, and laptops.
  • Excellent verbal communication skills required.
  • Excellent customer relationship skills required.
  • Ability to work with a small, agile team.
  • Ability to adapt to rapidly changing requirements and strategies.

Job Details

Company Description

Our client is seeking a Desktop Support Analyst who has experience with white glove support in a busy professional office.

Job Description

The Desktop Support Analyst will provide technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training.

Responsibilities

  • Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.
  • Configure workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
  • Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.
  • Identify and provide (when applicable) training for users.
  • Set up, support and maintain fleet of computers, laptops, terminals, and printers.
  • Keep computers current with OS version as well as all applications installed.
  • Identify, diagnose, solve and/or track to resolution hardware and software problems.
  • Differentiate between hardware and software problems.
  • Provide on & occasionally off site support to end users home, client sites or remote offices.
  • Test and evaluate hardware as assigned.
  • Conduct project related research as assigned.
  • Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.
  • Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.
  • Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.
  • Provide support for creation, deletion and modification of user\phone profiles using Cisco Call Manager.
  • Keep inventory of all onsite, short\long term firm issued equipment including WFH setups.
  • Must be able to work outside of regular hours in order to accommodate complete business needs..
  • Perform routine conference room check to ensure they are properly maintained and updated
  • Perform other duties as assigned.

Qualifications

  • Experience with testing and troubleshooting PC's, phones and laptops
  • Excellent verbal communication skills required
  • Excellent customer relationship skills required
  • The ability to work with a small, highly agile team
  • The ability to adapt to rapidly changing requirements and strategies

Additional Information

All your information will be kept confidential according to EEO guidelines.

Similar Jobs

Qualcomm - AI NPU Compute Apps - Product Manager Staff, PC Compute

Qualcomm

San Diego, California, United States (On-Site)
1 Month ago
Larian Studios - VFX DIRECTOR

Larian Studios

Quebec, Canada (On-Site)
6 Months ago
Games 24x7 - Deputy Manager - Marketing

Games 24x7

Bengaluru, Karnataka, India (On-Site)
5 Days ago
OKX - Senior Manager, Operational Excellence (OpEx) (Compliance Operations)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Week ago
PhonePe - Lead (Manager) - Marketing Procurement

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

BYD EUROPE - Product localization specialist (Austria)

BYD EUROPE

Vienna, Vienna, Austria (On-Site)
1 Year ago
Calix - Staff Software Engineer - Cloud Platform

Calix

United States (Remote)
5 Days ago
GoTo Group - Data Engineer

GoTo Group

Jakarta, Indonesia (On-Site)
2 Weeks ago
truecaller - Senior Engineering Manager

truecaller

Stockholm, Stockholm County, Sweden (On-Site)
1 Month ago
Zeeco, Inc. - Engineer - QA/QC

Zeeco, Inc.

Wada, Maharashtra, India (On-Site)
8 Months ago
Match Group - Lead Product Manager

Match Group

Los Angeles, California, United States (Hybrid)
3 Weeks ago
Alation - Sr. Business Operations and Strategy Manager

Alation

Redwood City, California, United States (Hybrid)
2 Months ago
Bragg - Head of Accounting

Bragg

London, England, United Kingdom (Hybrid)
2 Months ago
WRI - Program Manager, Climate, Economics & Finance Program

WRI

Guwahati, Assam, India (On-Site)
2 Weeks ago
Bungie - Marathon Global Community Lead

Bungie

(Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Chicago, Illinois, United States

high radius - Account Executive - Enterprise Net-New

high radius

Houston, Texas, United States (On-Site)
2 Months ago
Clearwater Analytics - Sales Operations Lead - Hedge Funds

Clearwater Analytics

New York, United States (On-Site)
1 Week ago
HCL Tech - Test Lead - Embedded Device Testing

HCL Tech

Massachusetts, United States (On-Site)
2 Months ago
Marvell - Senior Manager, HR Communications

Marvell

Santa Clara, California, United States (On-Site)
1 Month ago
Toast - Bilingual Mandarin Houston, TX Emerging Markets Territory Account Executive

Toast

Houston, Texas, United States (Remote)
1 Month ago
zoox - Software Engineering Manager - Backend Services

zoox

Foster City, California, United States (Hybrid)
2 Weeks ago
Evolution  - In-Studio Game Presenter (Live Chat Agent Alternative)

Evolution

Atlantic City, New Jersey, United States (On-Site)
1 Month ago
JDA - Director of Business Development - Defense (DoD)

JDA

Dallas, Texas, United States (Remote)
2 Days ago
Next Level Business Services - IOS Developer  (Full Time)

Next Level Business Services

Redmond, Washington, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

O'Neals, California, United States (On-Site)

O'Neals, California, United States (On-Site)

Chicago, Illinois, United States (On-Site)

New York, United States (Hybrid)

New York, New York, United States (Hybrid)

Irvine, California, United States (On-Site)

Fair Lawn, New Jersey, United States (Hybrid)

Washington, District Of Columbia, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Stone Search

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug