Driver Experience (Non Booking & Spc Projects) Sr. Manager
About the job
SummaryBy Outscal
What you will do:
- Define working strategy for the Driver Experience - Non booking related and special projects team such as Improving driver productivity as well as reducing driver pain points
- Establish new projects & system capability that have direct impact to driver experience
- Ensure feedback loop and escalation process is happening in terms of business process and product development
- Collaborate closely with our regions, business and product team to map out overall initiative which can significantly improve driver experience and performance
What you will need:
- At least 7 years of experience in a strategy or project management role at a tech company
- Agility and effectiveness in collaboration in managing complex projects with multiple stakeholders such as the Business team, Regions and Products team.
- Ability to lead and conduct analysis independently, including leveraging other teams such as Research, Product Management, etc.
- Overarching knowledge of Driver Experience
- High level of precision and attention to detail to produce accurate sources of truth for management’s decision making
- Ability to move and execute quickly in a time efficient manner to allow for continual iteration is a core competency of our team
- Strong proficiency in Microsoft Excel and PowerPoint is a must; Proficiency with Data Query using SQL (Google Bigquery) or Python.
About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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