Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs >

Driver Experience (Non Booking & Spc Projects) Sr. Manager

Jakarta, Indonesia (On-site)

Driver Experience (Non Booking & Spc Projects) Sr. Manager

1 Month ago • 7 Years + • Product Management

About the job

5 skills required for this role

Test your skills to join the top 1% applicants for this job

python

sql

microsoft-excel

excel

leadership

Job Description

Not hearing back from companies?

Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.

About the role:

Our driver-partners are one of the crucial pillars of our business; from serving food orders to transporting people and goods from one place to another - there is very little that they can’t do. As our Driver Experience (Non Booking & Special Projects) Sr. Manager, you’ll take the time to define a seamless overall driver’s experience roadmap and ensure its implementation. Ultimately, your efforts will boost Gojek’s standing as the most trusted partner amongst our driver-partners, ensuring we deliver the best experience and opportunities for them to perform as best as possible

What you will do:

Define working strategy for the Driver Experience - Non booking related and special projects team such as Improving driver productivity as well as reducing driver pain points
Establish new projects & system capability that have direct impact to driver experience
Ensure feedback loop and escalation process is happening in terms of business process and product development
Collaborate closely with our regions, business and product team to map out overall initiative which can significantly improve driver experience and performance

What you will need:

At least 7 years of experience in a strategy or project management role at a tech company
Agility and effectiveness in collaboration in managing complex projects with multiple stakeholders such as the Business team, Regions and Products team.
Ability to lead and conduct analysis independently, including leveraging other teams such as Research, Product Management, etc.
Overarching knowledge of Driver Experience
High level of precision and attention to detail to produce accurate sources of truth for management’s decision making
Ability to move and execute quickly in a time efficient manner to allow for continual iteration is a core competency of our team
Strong proficiency in Microsoft Excel and PowerPoint is a must; Proficiency with Data Query using SQL (Google Bigquery) or Python.

About the team:

Driver Experience (Non Booking) Sr. Manager will work within direct command of the Head of Driver Experience. You will lead the team consisting of Driver Experience (Non Booking) Managers and manage the nationwide level. You play a pivotal role to improve the quality life of drivers which have direct correlation to customer experience. Though everyday will be very challenging balancing the expectations from drivers (thru regions) and business team but you feel great satisfaction as you are directly creating a social impact.

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%

About The Company

GoTo Group

245 Active Jobs

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.