Energy Customer Support Specialist (French Speaker), (m/w/d)

3 Weeks ago • 2 Years + • Administrative • Undisclosed

About the job

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customer-centric

Job Description

Tesla seeks a customer-focused Energy Customer Support Specialist (French speaker) in Amsterdam or Berlin. This role serves as the primary point of contact for customers and installers, providing product information, answering questions, and resolving issues related to Tesla's Powerwall home battery system. Responsibilities include providing high-level verbal and written (technical) support via phone and email, evaluating customer needs, determining the best course of action for support activities, communicating concerns to escalation teams, and accurately recording data in CRM systems. The ideal candidate possesses 2+ years of customer support experience, excellent English and French communication skills, strong multitasking abilities, and familiarity with CRM systems.

Must have:

2+ years customer support experience
Excellent English & French communication
Technical support experience a plus
CRM system familiarity
Problem-solving & communication skills

What to Expect

Tesla is looking for a customer-focused, experienced and motivated Energy Customer Support Specialist to join our Energy team in Amsterdam or Berlin. If you love helping people, are customer-centric and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and installers, provide product information, answer questions and resolve any problems that our customers and installers might face. You’ll mainly provide customer support for our home battery, the Powerwall. Tesla’s Powerwall is a home battery designed to store energy from solar or the grid, so our customers can use the energy anytime they want – at night or during an outage.

What You’ll Do

Provide the highest level of verbal and written (technical) customer support via telephone and email systems
Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
Determine the best course of action for all support activities Communicate customer & installer concerns escalation team and others as necessary to resolve issues
Accurately record issues and data into CRM/Support Systems

What You’ll Bring

2+ years of experience in a customer support role, experience in a technical environment is considered a plus
Excellent written and verbal communication in English and French
Ability to multi-task, prioritize, and manage time effectively
Familiarity with Customer Relationship Management systems and practices
Follow oral and written instructions with attention to detail
Establish and maintain positive, cooperative, working relationships
Work in a team-based environment and achieve common goals

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