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ETIC, Salesforce Business Analyst, SA

Cairo Governorate, Egypt (On-site)

ETIC, Salesforce Business Analyst, SA

3 Months ago • 3-7 Years • Business Development • Undisclosed

About the job

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salesforce

Job Description

Salesforce Business Analyst with 3-7 years of experience in CRM, Salesforce user know-how, and Sales/Service Cloud expertise. Strong understanding of Customer processes in Marketing, Sales, Pricing, and Service. Excellent English skills are a must, business fluent German is a plus.

Must have:

CRM Expertise
Salesforce User
Sales/Service Cloud
Customer Processes

Good to have:

Ecommerce
Digitization Impact
AI Impact
German Language

Line of Service

Industry/Sector

Specialism

Management Level

Specialist

Job Description & Summary

A career within Salesforce services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Moderation of requirement workshops, requirements analysis & engineering, supporting process analysis & design, user story creation & prioritization.
Good understanding of typical Customer processes in Marketing, Sales, Pricing, and Service such as Market-to-Lead, Lead-to-Order, Order-to-Cash, Issue-to-Resolution.
Good understanding of eCommerce incl. customer expectations and their implications on backend requirements incl. CPQ.
Good understanding of the potential and impact of digitization and of AI on Customer processes.
Intrinsic motivation to create better customer and user experiences.
Proficient in interacting directly with client stakeholders. Excellent English skills a must, business fluent German a plus.

Preferred skills

CRM expertise, Salesforce user know-how and high-level skills in sales cloud or service cloud

Minimum years experience required

3-7 years of experice

Additional application instructions

Certificates: Min. 2
- Admin or App Builder
- Sales, Service, or other Cloud Consultant certs

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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About The Company

PWC

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At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.

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