Manager - Order Management

MANAGER - ORDER MANAGEMENT

MOUNTAIN VIEW, CA - HYBRID OFFICE

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

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ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

As a SaaS Deployment Operations Manager, you will play a crucial role in ensuring the successful deployment and ongoing management of our SaaS solutions. You will lead and mentor a team of deployment specialists, overseeing their activities and ensuring they meet performance targets. Additionally, you will actively collaborate with cross-functional teams to drive accurate ARR reporting using our internal developed Billing Application, Salesforce, and NetSuite.

WHAT YOU’LL DO:

• Deployment Oversight:
  • Oversee the entire deployment process, from initial customer onboarding to post-deployment support.
  • Ensure that deployments are executed efficiently and effectively, adhering to established standards and timelines.
  • Troubleshoot and resolve deployment-related issues.
• Cross-Functional Collaboration:
  • Partner with Product, Sales, Deals Desk, Business Operations, Renewals/Customer Success, Invoicing, Legal, and other cross-functional teams to ensure the accomplishment of business objectives and consistent customer success including accurate ARR calculation.
  • Utilize our internal developed Billing Application, Salesforce, and NetSuite to gather and analyze relevant data.
  • Identify opportunities for process improvement and implement best practices.
• Process Optimization:
  • Continuously evaluate and optimize deployment processes to improve efficiency and customer satisfaction.
  • Develop and implement new procedures and tools as needed.
  • Stay updated on industry trends and emerging technologies.
• Reporting & reconciliation:
  • Help reconcile data between multiple systems (SFDC/tableau and BillingApp) through constant monitoring
  • Monthly/quarterly reporting for invoicing and management purposes
• Team Leadership:
  • Manage and mentor a team of deployment specialists, providing guidance, training, and support.
  • Set performance goals and monitor progress, ensuring team members meet expectations.
  • Foster a positive and collaborative work environment.

YOUR QUALIFICATIONS:

• Bachelor’s degree in accounting or finance or a related field.
• Proven experience in SaaS deployment operations, with a minimum of 4 years of experience.
• Strong leadership skills and ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to learn our internal developed Billing Application and proficiency in using Salesforce, NetSuite, and other relevant software tools.
• Equipped with basic knowledge of ASC 606 and understanding how to apply the revenue accounting guidelines during daily operations and decision-making.  
• Partner closely with Revenue Analysts to ensure revenue transactions are accurately recorded in accordance with US GAAP.
• Strong problem-solving and analytical skills.
• A passion for technology and a drive for continuous improvement
• Able to be in office 3 days per week, flexible days

COMPENSATION:

• Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $125k - $150k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Competitive salaries and comprehensive benefits
• Company equity depending on role and level
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional, Roth and Mega Backdoor Roth)
• Health Savings Account (HSA) with a generous employer contribution
• Up to 12wks of paid Parental and Adoption Leave to help you grow your family
• Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Peloton, Carrot, and Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access

Equal Employment Opportunity

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Commitment To Diversity, Equity, and Inclusion:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.

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