Area Sales Manager- Deputy Manager - Bellary
Job Summary
Job Description
Paytm seeks an Area Sales Manager - Deputy Manager in Bellary, Karnataka. Responsibilities include managing, training, and guiding a service team; setting and monitoring service targets; collecting customer feedback; presenting company offerings; building brand awareness; developing customer relationships; and implementing service management processes. The ideal candidate possesses a Bachelor's degree (preferred in marketing, communications, or business management), proven service experience, proficiency in Microsoft Office applications, strong management, leadership, analytical, and problem-solving skills, and excellent communication and customer service abilities.
Must have:
- Manage and train service team
- Set and monitor service targets
- Collect customer feedback
- Build customer relationships
- Implement service management processes
- Proficient in Microsoft Office
4 skills required
Job Details
About us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
We are looking to employ a driven and experienced Cluster Service Manager to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Cluster Service Manager's responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed.
To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.
Area Sales Manager Responsibilities:
* Managing, training, and providing overall guidance to the Service team of an assigned territory.
* Setting reasonable Service targets to be achieved by the team.
* Monitoring the performance of the service team and motivating members to meet or exceed service targets.
* Collecting customer feedback and providing updates to senior management.
* Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness.
* Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests.
* Developing and sustaining long-term relationships with customers.
* Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects.
Cluster Service Manager Requirements:
* Bachelor's degree in marketing, communications, business management, or related field is preferred.
* Proven Service experience; sector-specific Service experience is preferred.
* Proven track record of meeting service requests.
* Proficient in all Microsoft Office applications.
* Excellent management, leadership, and organizational skills.
* Strong analytical and problem-solving skills.
* Outstanding negotiation and consultative sales skills.
* Effective communication skills.
* Exceptional customer service skills.
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