Outscal Logooutscal logo

Field Service Lead

5 Days ago • All levels • Administrative

Job Summary

Job Description

The Field Service Lead in Alabama combines administrative support and project management. Responsibilities include assisting the Regional Service Manager, technician scheduling, managing critical work order projects, performing audits of technician activity, coordinating local projects, ensuring installation processes are followed, allocating technician time, interacting with compliance officials, overseeing casino paperwork, maintaining published assets, auditing asset databases, conducting site surveys, and liaising with IAA. The role requires knowledge of AGS products, experience with installs/removals, report completion, excellent customer service, mechanical aptitude, understanding of company appearance standards and customer policies, teamwork, collaboration with TAC, and detailed reporting. Work is not limited to standard hours, extending to 24/7 including holidays.
Must have:
  • Administrative support
  • Project management skills
  • Technician scheduling
  • Gaming experience preferred
  • High school diploma or GED
  • Excellent customer service
  • Mechanical aptitude
  • Teamwork and leadership
Good to have:
  • Technical certifications
  • Knowledge of progressive controllers
  • Understanding of AC/DC electronics
  • Networking knowledge (CAT5, fiber)

Job Details

Job Description

Job Overview
The Field Service Lead position combines administrative support and project management. This position is responsible for assisting the Regional Service Manager or Field Service Supervisor in day-to-day activities in regard to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Field Service Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.
Responsibilities
  • Has administrative responsibility within company systems such as Alliance back-office and Business Central (aka: BC)
  • Performs routine audits of technician service activity in company’s service ticket system.
  • Coordinates and supervises local projects for all customer work orders.
  • Responsible to ensure install process is followed from pre-install to post-install
  • Allocates time blocks and activity assignments for technicians (where applicable) for scheduled tasks such as PM, installation assistance and administrative duties.
  • Interacts with local Compliance officials and ensures local technicians observe all facility protocols.
  • Oversees local casino paperwork necessary to complete work orders
  • Supervises the real-time maintenance of published assets in each facility
  • Within Alliance, audits accuracy of asset database and creates corrective action plan to improve as necessary.
  • Conducts and compiles site surveys
  • Performs site surveys at new Class II or Class III locations and functions as primary liaison with IAA for communicating project requirements.
  • Some working knowledge of all products AGS offers.
  • May participate in installing or removal of old machines.
  • Completes all reports and paperwork in a timely manner
  • Must demonstrate excellent customer service skills Mechanically inclined; able to use hand tools
  • Thorough understanding of Company appearance standards for assets
  • Must have a good working knowledge of customer's policies and procedures prior to performing work orders.
  • Works as a team player/leader/motivator
  • Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management
  • Provides detailed reports to Company management on all aspects of issues (good or bad) during and post work-order fulfillment
 
Skills/Requirements 
  • Prior gaming experience preferred.
  • High School diploma or GED required.
  • Basic project management skills
  • Requirement to obtain licensing approval by tribal and/or state gaming regulators
  • Technical certification(s) relating to work on computers and PCs desirable
  • On occasion, may need to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
  • Experience with large installs/removals/theme changes
  • Full time / 40 + Hours per week. Must be flexible to work some overtime, including evenings, weekends and Holidays.
  • Knowledge of Microsoft Office suite (Word, Excel, Project, etc.)
  • Some knowledge of working with progressive controllers, servers, and other networking devices
  • Knowledge of the difference between Class II and Class III
  • Basic understanding of AC/DC electronics
  • Highly developed problem-solving skills.
  • Understands networking with CAT5 and fiber
  • High proficiency in multi-platform installs/upgrades/theme changes
 
Note: All offers are contingent upon successful completion of a background check and drug screen and Human Performance Evaluation (HPE).
 
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals. 
 
AGS is an equal opportunity employer. 

Similar Jobs

NinjaVan - Internship (Operation Excellence)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
5 Months ago
PwC - Senior Associate - Assurance RISQ

PwC

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
4 Months ago
Universal Music - Senior Manager, Production

Universal Music

Santa Monica, California, United States (On-Site)
1 Month ago
Playtika - Accountant

Playtika

Romania (Hybrid)
3 Months ago
The Walt Disney Company - Senior Manager, Ops Integration

The Walt Disney Company

Singapore, Singapore (On-Site)
1 Month ago
PwC - ServiceNow Developer/Consultant

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Maliyo Games - HR Manager

Maliyo Games

Nigeria (On-Site)
4 Months ago
Nagarro - Associate Engineer

Nagarro

New York, New York, United States (On-Site)
3 Months ago
Dream Games - Senior IT/AV Specialist

Dream Games

London, England, United Kingdom (On-Site)
1 Month ago
Paytm - MYSQL - Senior Lead DBA

Paytm

Noida, Uttar Pradesh, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

On Location - Account Manager, Texas Tech University

On Location

Texas, United States (On-Site)
3 Weeks ago
Keywords Studios (Player Support) - Senior Purchasing Coordinator

Keywords Studios (Player Support)

Cinisello Balsamo, Lombardy, Italy (Hybrid)
3 Hours ago
Tesla - HR Operations Payroll Specialist - Switzerland & Austria

Tesla

Zug, Zug, Switzerland (On-Site)
1 Month ago
Playtech - IT Technical Support

Playtech

Lima, Callao Region, Peru (On-Site)
1 Month ago
The Walt Disney Company - Senior Manager, Business Integration - International

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
ION - NetSuite Helpdesk Administrator - 8604

ION

Noida, Uttar Pradesh, India (Hybrid)
5 Months ago
Nintendo - Intern Distributor Marketing Support (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
5 Months ago
Rockstar Games - Workplace Services Manager

Rockstar Games

London, England, United Kingdom (On-Site)
1 Week ago
PwC - IN-Senior Associate__SAP GRC_ITRA_Advisory_  Gurgaon/Mumbai/Bangalore

PwC

Gurugram, Haryana, India (On-Site)
5 Months ago
Dun & Bradstreet - Business Consultant (R-16851)

Dun & Bradstreet

Budapest, Hungary (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Alabama, United States

Stardock - Senior Game Developer

Stardock

Plymouth, Michigan, United States (On-Site)
11 Hours ago
Interactive Brokers - Entry Level Career Opportunities in Finance & Operation

Interactive Brokers

Greenwich, Connecticut, United States (On-Site)
5 Months ago
ByteDance - Data Engineer, Cloud and System

ByteDance

San Jose, California, United States (On-Site)
1 Day ago
Singularity 6 - Engineering Application Drop Box

Singularity 6

United States (Hybrid)
10 Months ago
Epic Games - Rendering Programmer

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
ByteDance - CPU Optimization Architect

ByteDance

San Jose, California, United States (On-Site)
4 Months ago
Zoox - Senior Machine Learning Engineer - Collision Avoidance System

Zoox

Foster City, California, United States (Hybrid)
5 Months ago
ByteDance - Senior Software Engineer - Serverless Compute Infrastructure

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
Epoch Games - Houdini Artist

Epoch Games

North Carolina, United States (Remote)
2 Months ago
The Walt Disney Company - Senior Manager, DET Marketing Analytics & Reporting

The Walt Disney Company

Santa Monica, California, United States (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

AGS - American Gaming Systems - Field Service Lead

AGS - American Gaming Systems

Alabama, United States (On-Site)
3 Weeks ago
ION - Support Engineer

ION

Italy (Hybrid)
5 Months ago
Tesla - Deskside Support Technician

Tesla

North Holland, Netherlands (On-Site)
1 Month ago
Tesla - Parts Advisor

Tesla

Pinkenba, Queensland, Australia (On-Site)
1 Month ago
VGW - Customer Service Agent

VGW

Toronto, Ontario, Canada (On-Site)
11 Hours ago
Crytek - Unsolicited Application - Design / Content

Crytek

(Remote)
2 Months ago
Notion - Enterprise Technical Support, German, EMEA

Notion

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Luxoft - Payroll Specialist, LATAM

Luxoft

Mexico City, Mexico City, Mexico (Remote)
3 Months ago
IGT - Lottery Field Service Technician I-(Austin,TX )

IGT

Texas, United States (On-Site)
3 Months ago
The Walt Disney Company - Technical Inspector

The Walt Disney Company

Papenburg, Lower Saxony, Germany (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.


Oklahoma City, Oklahoma, United States (On-Site)

Oklahoma, United States (On-Site)

United States (On-Site)

Brighton And Hove, England, United Kingdom (Remote)

Nevada, United States (On-Site)

Oklahoma City, Oklahoma, United States (On-Site)

Pawtucket, Rhode Island, United States (On-Site)

Michigan, United States (On-Site)

View All Jobs

Get notified when new jobs are added by AGS - American Gaming Systems

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug