Gaming VIP Host

2 Months ago • 2 Years +

Job Summary

Job Description

As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable. This involves proactively engaging with VIP players, resolving escalated issues, managing accounts, providing exclusive offers, and gathering feedback to improve services.
Must have:
  • 2+ years customer support experience, VIP focus
  • Fluent and articulate English communication skills
  • Bachelor's degree or equivalent experience
  • Customer-centric with exceptional service focus
  • Strong analytical and problem-solving skills
  • Ability to maintain confidentiality of VIP player accounts
Perks:
  • Exciting projects using cutting-edge technologies
  • Collaborative and supportive work environment
  • Competitive salary and bonuses
  • Opportunities for career development, growth and advancement
  • Fantastic company events
  • Group benefits including extended healthcare, dental care, vision care, and disability insurance
  • On-site leisure facilities
  • On-site parking

Job Details

Location: Concord, Ontario, Canada (In-Office Position)

Company Overview:

Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. 


Position Overview:

Applicants must demonstrate fluent and articulate communication skills in English.

As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.


Main Responsibilities: 

  • VIP Player Engagement: Proactively engage with VIP players to build and nurture relationships, understanding their preferences and providing personalized support.
  • Issue Resolution: Handle and resolve escalated issues from VIP players, demonstrating a high level of problem-solving skills and attention to detail.
  • Account Management: Manage VIP player accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
  • Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP players with exclusive offers, rewards, and personalized gaming experiences.
  • Feedback Collection: Gather feedback from VIP players to identify areas for improvement and communicate insights to the broader team.


Requirements


  • Bachelor's degree in a relevant field or equivalent work experience.
  • Applicants must demonstrate fluent and articulate communication skills in English
  • Experience: Minimum 2 Years of experience in customer support, with a focus on VIP or high-value customer segments, preferably within the gaming industry.
  • Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of VIP players.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with VIP players.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions for VIP players.
  • Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of VIP player accounts.





Benefits


  • Exciting projects using cutting-edge technologies
  • Collaborative and supportive work environment
  • Competitive salary and bonuses
  • Opportunities for career development, growth and advancement
  • Fantastic company events
  • Group benefits including extended healthcare, dental care, vision care, and disability insurance
  • On-site leisure facilities
  • On-site parking


Why To Join Us?

  • Exciting projects using cutting-edge technologies
  • Collaborative and supportive work environment
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement


How to Apply:

If you're ready to level up your career and join an exciting gaming company, please submit your resume and preferably a cover letter highlighting your relevant experience.






Similar Jobs

Ion - Business Consultant L2 - WallStreet Suite

Ion

Noida, Uttar Pradesh, India (On-Site)
1 Year ago
Adyen - Enterprise Account Manager

Adyen

Paris, Île-de-France, France (Hybrid)
2 Weeks ago
MiQ - Global Commercial Enablement Lead

MiQ

London, England, United Kingdom (On-Site)
1 Month ago
USE Insider - Customer Success Manager

USE Insider

Hanoi, Vietnam (Hybrid)
2 Years ago
Dexerto - Senior Account Manager

Dexerto

United Kingdom (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Bungie - Destiny 2 Global Franchise Director

Bungie

(Hybrid)
3 Months ago
Autodesk - CSA Manager India

Autodesk

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Zscaler - Account Executive - Queensland Government

Zscaler

Brisbane, Queensland, Australia (Hybrid)
1 Month ago
Moloco - Growth Manager (Russian Speaking)

Moloco

London, England, United Kingdom (On-Site)
1 Month ago
extreme network - Partner Account Manager

extreme network

New Delhi, Delhi, India (Hybrid)
2 Months ago
Adyen - Account Manager

Adyen

Paris, Île-de-France, France (On-Site)
2 Months ago
Sprinkler - (Senior/Lead) Implementation Consultant - German speaking

Sprinkler

Munich, Bavaria, Germany (On-Site)
2 Months ago
Marks, part of SGS & Co - Design Project Manager

Marks, part of SGS & Co

Shanghai, China (On-Site)
1 Month ago
deel. - Customer Onboarding Manager

deel.

United States (Remote)
2 Weeks ago
Proscia - Clinical Customer Success Manager

Proscia

Philadelphia, Pennsylvania, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Vaughan, Ontario, Canada

Thumbtack - Software Engineer, NHX Express & Guide

Thumbtack

Ontario, Canada (Remote)
1 Month ago
Epic Games - Senior C++ Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
Behaviour Interactive - Principal AI Programmer

Behaviour Interactive

Montreal, Quebec, Canada (Hybrid)
3 Weeks ago
Mistplay - Senior Economy Data Analyst II

Mistplay

Toronto, Ontario, Canada (Hybrid)
2 Months ago
Budge Studios - 2D Generalist Artist/2D Artist Generalist

Budge Studios

Montréal, Québec, Canada (Hybrid)
5 Years ago
Electronic Arts - Software Engineer III - AdTech (SDK / Rendering)

Electronic Arts

Vancouver, British Columbia, Canada (Hybrid)
2 Months ago
Autodesk - Senior Principal Construction Research Scientist

Autodesk

Toronto, Ontario, Canada (Hybrid)
2 Months ago
Penn Interactive - Machine Learning Engineer

Penn Interactive

Toronto, Ontario, Canada (Remote)
2 Weeks ago
Scanline VFX - VFX Producer

Scanline VFX

Vancouver, British Columbia, Canada (On-Site)
12 Months ago
WildBrain - Desktop Support (Linux)

WildBrain

Vancouver, British Columbia, Canada (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Blazesoft LTD. is a fast-growing technology company and provider of leading online social games. With offices located in Toronto, Ontario, Canada, we’re passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and innovation, and we’re always looking for talented individuals to join our team. We are looking for people that strive to be part of a fast-paced, collaborative, and innovative culture. If you are interested in being part of the company, then apply now.

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Malta (Remote)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Blazesoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug