Job Description
- 2+ years customer support experience, VIP focus
- Fluent and articulate English communication skills
- Bachelor's degree or equivalent experience
- Customer-centric with exceptional service focus
- Strong analytical and problem-solving skills
- Ability to maintain confidentiality of VIP player accounts
- Exciting projects using cutting-edge technologies
- Collaborative and supportive work environment
- Competitive salary and bonuses
- Opportunities for career development, growth and advancement
- Fantastic company events
- Group benefits including extended healthcare, dental care, vision care, and disability insurance
- On-site leisure facilities
- On-site parking
Location: Concord, Ontario, Canada (In-Office Position)
Company Overview:
Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team.
Position Overview:
Applicants must demonstrate fluent and articulate communication skills in English.
As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.
Main Responsibilities:
- VIP Player Engagement: Proactively engage with VIP players to build and nurture relationships, understanding their preferences and providing personalized support.
- Issue Resolution: Handle and resolve escalated issues from VIP players, demonstrating a high level of problem-solving skills and attention to detail.
- Account Management: Manage VIP player accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
- Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP players with exclusive offers, rewards, and personalized gaming experiences.
- Feedback Collection: Gather feedback from VIP players to identify areas for improvement and communicate insights to the broader team.
Requirements
- Bachelor's degree in a relevant field or equivalent work experience.
- Applicants must demonstrate fluent and articulate communication skills in English
- Experience: Minimum 2 Years of experience in customer support, with a focus on VIP or high-value customer segments, preferably within the gaming industry.
- Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of VIP players.
- Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with VIP players.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions for VIP players.
- Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of VIP player accounts.
Benefits
- Exciting projects using cutting-edge technologies
- Collaborative and supportive work environment
- Competitive salary and bonuses
- Opportunities for career development, growth and advancement
- Fantastic company events
- Group benefits including extended healthcare, dental care, vision care, and disability insurance
- On-site leisure facilities
- On-site parking
Why To Join Us?
- Exciting projects using cutting-edge technologies
- Collaborative and supportive work environment
- Competitive salary and benefits package
- Opportunities for career growth and advancement
How to Apply:
If you're ready to level up your career and join an exciting gaming company, please submit your resume and preferably a cover letter highlighting your relevant experience.
