Gaming VIP Host

1 Month ago • 2 Years +

Job Summary

Job Description

As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable. This involves proactively engaging with VIP players, resolving escalated issues, managing accounts, providing exclusive offers, and gathering feedback to improve services.
Must have:
  • 2+ years customer support experience, VIP focus
  • Fluent and articulate English communication skills
  • Bachelor's degree or equivalent experience
  • Customer-centric with exceptional service focus
  • Strong analytical and problem-solving skills
  • Ability to maintain confidentiality of VIP player accounts
Perks:
  • Exciting projects using cutting-edge technologies
  • Collaborative and supportive work environment
  • Competitive salary and bonuses
  • Opportunities for career development, growth and advancement
  • Fantastic company events
  • Group benefits including extended healthcare, dental care, vision care, and disability insurance
  • On-site leisure facilities
  • On-site parking

Job Details

Location: Concord, Ontario, Canada (In-Office Position)

Company Overview:

Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. 


Position Overview:

Applicants must demonstrate fluent and articulate communication skills in English.

As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.


Main Responsibilities: 

  • VIP Player Engagement: Proactively engage with VIP players to build and nurture relationships, understanding their preferences and providing personalized support.
  • Issue Resolution: Handle and resolve escalated issues from VIP players, demonstrating a high level of problem-solving skills and attention to detail.
  • Account Management: Manage VIP player accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
  • Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP players with exclusive offers, rewards, and personalized gaming experiences.
  • Feedback Collection: Gather feedback from VIP players to identify areas for improvement and communicate insights to the broader team.


Requirements


  • Bachelor's degree in a relevant field or equivalent work experience.
  • Applicants must demonstrate fluent and articulate communication skills in English
  • Experience: Minimum 2 Years of experience in customer support, with a focus on VIP or high-value customer segments, preferably within the gaming industry.
  • Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of VIP players.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with VIP players.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions for VIP players.
  • Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of VIP player accounts.





Benefits


  • Exciting projects using cutting-edge technologies
  • Collaborative and supportive work environment
  • Competitive salary and bonuses
  • Opportunities for career development, growth and advancement
  • Fantastic company events
  • Group benefits including extended healthcare, dental care, vision care, and disability insurance
  • On-site leisure facilities
  • On-site parking


Why To Join Us?

  • Exciting projects using cutting-edge technologies
  • Collaborative and supportive work environment
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement


How to Apply:

If you're ready to level up your career and join an exciting gaming company, please submit your resume and preferably a cover letter highlighting your relevant experience.






Similar Jobs

Xsolla - Creator Success Manager, Korea

Xsolla

Seoul, South Korea (Hybrid)
4 Months ago
Reddit - Senior Client Partner, LCS - DACH

Reddit

Berlin, Berlin, Germany (On-Site)
1 Week ago
Single Store - Technical Account Manager

Single Store

Hyderabad, Telangana, India (Remote)
3 Months ago
Bazaar Voice - Strategic Account Director

Bazaar Voice

Sydney, New South Wales, Australia (Hybrid)
2 Months ago
Rackspace Technology - Corporate Counsel - Supply Chain

Rackspace Technology

Mexico City, Mexico (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Moloco - Implementation Manager

Moloco

London, England, United Kingdom (On-Site)
1 Week ago
Rippling - Implementation Manager

Rippling

Sydney, New South Wales, Australia (Hybrid)
6 Months ago
Adyen - Principal Enterprise Account Manager

Adyen

San Francisco, California, United States (On-Site)
1 Month ago
Zinnia - Senior Director, Client Partner

Zinnia

Bridgewater, New Jersey, United States (Hybrid)
2 Months ago
Apple - Platform Specialist, Head of Industry

Apple

San Francisco, California, United States (On-Site)
2 Months ago
Wrike - Account Manager

Wrike

Tokyo, Japan (Hybrid)
1 Month ago
dun bradstreet - Business Development Manager

dun bradstreet

Frankfurt Am Main, Hessen, Germany (Hybrid)
4 Months ago
Lionbridge Games - Account Director

Lionbridge Games

Île-de-France, France (On-Site)
5 Months ago
LeoVegas - Affiliate Compliance Specialist

LeoVegas

Sliema, Malta (On-Site)
5 Days ago
CME Group - APAC Commercials Manager

CME Group

Singapore (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Vaughan, Ontario, Canada

Super.com - Manager, Treasury

Super.com

Canada (Remote)
1 Week ago
Ubisoft - Technical Artist

Ubisoft

Toronto, Ontario, Canada (Hybrid)
1 Week ago
WaveApps - Manager, Security Compliance

WaveApps

Toronto, Ontario, Canada (Remote)
4 Months ago
VGW - Account Manager - Growth

VGW

Toronto, Ontario, Canada (On-Site)
2 Months ago
emerald city games - Film Director

emerald city games

Canada (On-Site)
1 Month ago
Electronic Arts - Software Engineer III - AdTech (SDK / Rendering)

Electronic Arts

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Luxoft - Senior DevOps Engineer

Luxoft

Toronto, Ontario, Canada (On-Site)
7 Months ago
2K - Principal Product Manager

2K

Montréal, Québec, Canada (On-Site)
2 Months ago
Synechron - Big Data Java Developer with PySpark

Synechron

Mississauga, Ontario, Canada (Hybrid)
2 Days ago
Diligent Corporation - Customer Success Manager II

Diligent Corporation

Vancouver, British Columbia, Canada (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Blazesoft LTD. is a fast-growing technology company and provider of leading online social games. With offices located in Toronto, Ontario, Canada, we’re passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and innovation, and we’re always looking for talented individuals to join our team. We are looking for people that strive to be part of a fast-paced, collaborative, and innovative culture. If you are interested in being part of the company, then apply now.

Vaughan, Ontario, Canada (On-Site)

Toronto, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Malta (Remote)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

Vaughan, Ontario, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Blazesoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug