HR Service Advisor

The HR Services center of excellence provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR data administration, onboarding, leave administration, staffing, learning & development, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences company wide.

The HR Services Advisor is a member of the HR Services organization and lays a key role in the ensuring data quality, enablement of downstream applications and processes to perform as expected, and maintaining a compliant HR services organization. This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem solving, customer service and data entry skills to support HR Services operations. The ideal candidate will have hands-on knowledge of SAP HR, experience working in HR shared services, and most importantly the ability to exercise responsibility for maintaining position, employee and contingent staff data worldwide, while ensuring the accuracy, integrity and confidentiality of the data. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Human Resource, other related field OR 3+ years of work experience in Data Entry or Data Management. 
• Prior exposure to Shared Services environment including e.g. supporting multi-countries or regions, delivering against SLAs and metrics like quality, accuracy and speed, etc.
• Excellent communication skills (both verbal & written) to respond to customer queries and apply judgment to address customer root needs; including asking targeted questions.
• Willingness to work across varying work schedules (e.g. 6.30am-3pm / 9.00am-5.30pm / 1.30pm-10.00pm).

Additional or Preferred Qualifications

• Preferably 4+ years of work experience in Data Entry or Data Management. 
• Experience with common help desk tool, CRM and ERP (preferaly SAP SuccessFactors and/or SAP HCM).
• Strong in operational execution, attention to detail, customer service, analytical problem-solving and continuous improvement
• Ability to maintain highly confidential & sensitive information, as well as ability to work with/manage documents on a SharePoint.

• Ensure quality data entry completed within SLA depending on priority & complexity.
• Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies.
• Recommend solutions to process failings and contribute to the continuous improvement process.
• Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.
• Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion.
• Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.
• Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle exceptions, resulting in successful compliance.
• Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience.
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services.