Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Human Capital (HC)Management Level
Senior ManagerJob Description & Summary
Firm Overview:Job Summary:
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As an L&D Senior Manager, you will work with a team of problem solvers, helping solve complex business issues from strategy to execution. You will be responsible for leading our organization's efforts in training, development, and talent management. You will collaborate closely with senior leadership and HR teams to design and implement strategic learning initiatives that align with our business objectives and foster a culture of continuous learning and development.
Roles and Responsibilities:
Strategy and Planning:
Develop and implement the overall L&D strategy aligned with organizational goals and future needs.
Identify training and development needs through job analysis, performance appraisal systems, and regular consultation with business leaders
Program Development:
Design and ensure delivery of leadership development programs, soft skills workshops, and other learning interventions
Utilize various learning methodologies and technologies to enhance learning effectiveness and engagement
Manage the creation and deployment of e-learning courses, workshops, and other training materials
Performance Management:
Oversee the performance management process related to training and development activities
Measure and evaluate the effectiveness of L&D programs using metrics and feedback mechanisms
Team Leadership:
Lead and mentor a team of L&D professionals, providing guidance and support in their development and performance
Foster a collaborative and innovative team environment
Stakeholder Engagement:
Partner with senior management to understand business goals and translate them into L&D initiatives
Build strong relationships with function leads and heads of lines of service and key stakeholders to ensure alignment of L&D efforts with business needs
Budget Management:
Manage the L&D budget effectively, ensuring resources are allocated wisely and expenditures are within budgetary limits
Including such other duties that may be assigned to you by your manager
Required Competencies:
Excellent communication, presentation, and interpersonal skills
Ability to lead, motivate, and develop a high-performing team
Ability to collaborate with stakeholders at all levels and across functions
Ability to manage multiple projects and priorities in a fast-paced environment
Ability to think strategically, creatively, and analytically
Inclination towards innovation and incorporating best practices and emerging technology to maximize efficiency
Required Skills:
Strategic Planning:
Capability to develop and implement a comprehensive L&D strategy that supports organizational objectives
Understanding of industry trends and best practices in learning and development.
Capacity to anticipate future learning needs and proactively plan for them.
Instructional Design and Development:
Proficiency in designing and delivering effective learning programs using adult learning principles and instructional design methodologies
Ability to leverage technology and innovative learning solutions to enhance training effectiveness and engagement.
Experience in creating diverse learning modalities (e.g., e-learning, workshops, simulations) tailored to different learner needs
Stakeholder Engagement and Relationship Management:
Strong interpersonal and communication skills to build relationships with senior management, department heads, and key stakeholders.
Capacity to influence and negotiate effectively to gain buy-in for L&D initiatives and secure necessary resources.
Collaboration skills to work cross-functionally and align L&D efforts with broader organizational strategies.
Change Management and Adaptability:
Ability to lead and support organizational change through effective communication, training, and support mechanisms.
Flexibility and resilience to adapt learning strategies in response to evolving business needs and market conditions.
Financial Acumen and Budget Management:
Competence in managing an L&D budget, including resource allocation, cost control, and financial reporting.
Understanding of cost-benefit analysis and the ability to justify investments in learning initiatives
Learning Culture Development:
Commitment to fostering a culture of continuous learning and development within the organization
Ability to promote learning as a strategic advantage and enhance employee engagement and retention through L&D programs
Ethical and Professional Conduct:
Commitment to upholding ethical standards in all aspects of L&D management and operations.
Compliance with relevant regulations and industry standards pertaining to training and development
Innovation and Technology:
Ability to leverage Generative AI tools and other emerging technologies (such as virtual reality, augmented reality, gamification, etc.) to innovate and enhance learning experiences
Knowledge of best practices in utilizing AI and technology to scale learning initiatives, improve learning outcomes, and increase learner engagement
Skill in evaluating and selecting appropriate technologies/tools based on organizational needs, learner preferences, and technological advancements
Required Language Skills
Proficiency in the English language
Professional Working Proficiency in Arabic is an added advantage
Minimum Education and Qualification(s)
Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or a related field
Master’s degree in similar fields preferred
Required Years of Experience
At least 10 years of experience in learning and development, with at least 5-6 years of leadership experience
Experience working in the Big4, professional services or consulting firms is an advantage
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
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