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Infinity Specialist

Delhi, India (Remote)

Infinity Specialist

3 Weeks ago • 8 Years + • Administrative

About the job

8 skills required for this role

Test your skills to join the top 1% applicants for this job

java

javascript

microservices

swift

communication

release-management

cross-functional

saas-business-models

Job Description

This role involves providing operational support for a European bank's core banking system, specifically the Temenos SaaS environment (Transact, FCM, and Infinity). Responsibilities include L2 Service Desk duties like incident triage and resolution, system monitoring, problem management, and knowledge management. L3 responsibilities involve coordinating with Temenos and third parties for incident resolution, hotfix coordination, and release management. The role also includes acceptance testing coordination with the bank for hotfixes. This is a senior role requiring deep expertise in the Temenos Infinity platform and banking processes.

Must have:

8+ years overall experience
5+ years on Temenos Kony/Infinity
Bachelor's/Master's degree in CS/IT
Low-code development familiarity
JavaScript, Java, or Swift skills
Cloud and banking processing knowledge
Excellent English communication
Strong problem-solving skills

Good to have:

Cloud/SaaS and microservices experience
ITIL best practices
Temenos Transact/FCM experience
Deep banking process knowledge

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Project description

You will be part of a talented IT team working on operational support for the core banking system. You will provide services to a European bank for the Temenos SaaS environment including Temenos Transact, FCM and Infinity. You will act as a consultant for ongoing support and maintenance activities for the bank. The entire team will actively participate in incident resolution by analyzing root causes, cooperating with Temenos and third parties, and preparing software fixes if needed.

Responsibilities

L2 Service Desk:

Incident deep-dive triage and resolution

Initiate and run crisis management through to resolution

System monitoring (business hours-only)

Problem Management activities

Knowledge Management activities to ensure repeatable activities are moved to L1

L3 Third-party Coordination:

Co-ordination with Temenos & third parties for incident resolution

Hot-fix co-ordination and release management

Co-ordinate acceptance testing with Bank for hotfixes

Skills

Must have

8+ years of experience overall

5+ years of experience on the Temenos Kony / Infinity platform

Bachelor's or master's degree in computer science, Information Technology, or a related field.

Familiarity with low-code development methodologies and best practices.

Good programming skills in languages such as JavaScript, Java, or Swift.

Knowledge on Cloud environment

Knowledge on fundamental banking processing

Very good English, spoken and written

Strong problem-solving skills and the ability to analyze complex issues and translate them into technical solutions.

Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

Ability to manage multiple tasks and work under pressure

Nice to have

Experience in Cloud / SaaS environment and microservices architecture

Experience applying ITIL best practices

Experience with Temenos Transact and/or FCM

In-depth knowledge on the banking business processes and functions

Other

Languages

English: C1 Advanced

Seniority

Senior

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About The Company

Luxoft

1266 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.