Junior L2/L3 Support Engineer

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and skilled Junior L2/L3 Support Engineer to join our team in Lviv!

About the job: One of our business units, MoneyMatrix – a product that offers a wide range of payment options, fraud prevention, and KYC (Know Your Customer) checks.

What You'll get to do:

1. Advanced Incident Resolution: 
- Take ownership of escalated incidents from Customer Support.
- Perform in-depth investigation and analysis of complex technical issues.
- Apply advanced troubleshooting skills to resolve incidents.
- Collaborate with cross-functional teams to identify root causes and implement effective solutions.
- Document and share incident resolution knowledge within the team. 

2. Process Compliance and Documentation:
- Ensure strict adherence to established processes, guidelines, and project-specific requirements.
- Collaborate with incident management teams to systematically address recurring issues.
- Enhance knowledge sharing through the creation and improvement of technical documentation.

What You need to know:

- Bachelor's or Master's degree in a relevant IT field (e.g., Computer Science, Computer Engineering). 
- Ability to manage multiple tickets and meet stringent deadlines.
- Experience in Log Management and Analysis using tools like Elasticsearch and Kibana.
- Exceptional research and analytical skills.
- Networking knowledge. Rest API. 
- Proficiency in technical writing and excellent verbal communication skills in English (B2 level).
- Experience in data analysis and report writing using MS Excel.
- Adept at cross-team collaboration.

Nice to have:
- 0.5 - 1 years of prior experience in an IT company, preferably in roles like Developer, DevOps, Sysadmin, or other technical positions.
- Familiarity with monitoring services such as Grafana, New Relic.
- Basic knowledge of Database Administration, particularly SQL.
- Postman expertise.
- Chrome DevTools or similar experience.
- Strong documentation skills to promote knowledge sharing and process improvement.
- Proficiency in any programming language.
- Linux/Bash experience.
- Understanding of K8s basics, docker, VMs.
- Knowledge of SDLC (Software Development Life Cycle).
- Familiarity with Scrum and Kanban methodologies.
- Jira or similar products experience.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.

• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance

• Support for New Parents:

• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 

• Private Medical Subscription. 

• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.

• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!