IT Support Engineer

7 Months ago • 4 Years + • IT & Infrastructure

Job Summary

Job Description

Analytical Wizards seeks an IT Support Engineer to provide high-quality customer support. Responsibilities include resolving technical issues across Windows, Mac OS, and Linux systems; performing root cause analysis; assisting with onboarding/offboarding processes; managing CCTV and access control; and managing hosted solutions (M365, Intune, Azure AD). The ideal candidate possesses 4+ years of experience in IT operations support, strong troubleshooting skills, and excellent customer service. The role involves working in a fast-paced environment, handling various projects, and collaborating with other IT team members. A strong understanding of Active Directory, networking principles, and ITIL/ITSM is essential.
Must have:
  • 4+ years IT support experience
  • Excellent customer service
  • Strong troubleshooting skills
  • Active Directory knowledge
  • Network principles understanding
  • M365, Intune, Azure AD experience
  • Windows/MacOS/Linux support
Good to have:
  • Scripting (Windows, MacOS, or Linux)
  • Remote management & monitoring platforms
  • Mobile device management platforms
Perks:
  • Industry-leading benefits
  • Flexible and collaborative workplace
  • Opportunity to drive real change

Job Details

Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.

Job Responsibilities:
• Provide high quality customer support with a customer first mentality.
 • Responding to support requests or escalations via ticket system, performing root cause analysis and working to resolve problems or incidents.
• Use advanced knowledge and troubleshooting skills to resolve technology issues with computers running Windows, Mac OS and Linux, software applications, AV conferencing hardware.
• Assisting and supporting other IT team members as needed.
• Assist with onboarding and offboarding processes including:  System imaging ,Account creation , Updating asset inventory.
• Taking responsibility for and working on IT projects.
• CCTV and door access control management.
• Various levels of management responsibilities of hosted solutions including M365, Intune, Azure Active Directory.

Required Skills :

 • 4+ years working in an IT operations support role.
 • Outstanding customer service and interpersonal skills.
• Ability to perform well in difficult or stressful situations while maintaining composure and friendliness.
• Skills in the standard tools, concepts, and practices of IT technical support and incident management
• Strong ability to analyze root cause and troubleshoot technical issues independently.
• Knowledge of Active Directory including management, securities, permissions.
• Understanding of network principals.
• Ability to thrive in a fast paced and dynamic environment, with ever changing priorities and tasks.
• Understanding of concepts of ITIL or ITSM.
Experience with: 
Supporting MacOS,
Windows, Linux and iOS.
Scripting in either Windows, MacOS or Linux
Remote Management and Monitoring platforms  Mobile Device Management platforms.
M365 administration. User account management in Azure AD.  

Similar Jobs

Sprinkler - Platinum Support Account Manager

Sprinkler

(Remote)
2 Months ago
Unbroken Studios - Customer Account Representative

Unbroken Studios

Dallas, Texas, United States (On-Site)
2 Weeks ago
Optiv - Client Manager - Cybersecurity Sales

Optiv

Fort Worth, Texas, United States (On-Site)
2 Weeks ago
Epic Games - Backend Engineer

Epic Games

Cary, North Carolina, United States (On-Site)
6 Months ago
Coda - Marketing Manager, B2C (Global)

Coda

Shanghai, China (Hybrid)
4 Months ago
Tesla - IT Asset Management Administrator

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
Social Discovery Ventures - IT Procurement Specialist

Social Discovery Ventures

Belgrade, Serbia (Remote)
1 Month ago
Sony Interactive Entertainment - IT Support Desk/Internal Infrastructure Specialist for Developers (PC, Workstation, Client)

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
1 Month ago
[x]cube LABS - IT Infrastructure Consultant

[x]cube LABS

Hyderabad, Telangana, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Riot Games - Cloud Infrastructure and Security Engineer

Riot Games

Shanghai, China (On-Site)
2 Months ago
BigID - Senior Customer Success Manager

BigID

Singapore (Remote)
1 Month ago
ISS Stoxx - Key Account Manager

ISS Stoxx

London, England, United Kingdom (On-Site)
2 Weeks ago
fluence - Sales Engineering and Energy Markets Manager

fluence

Japan (Hybrid)
5 Months ago
Rippling - Implementation Manager, India Payroll

Rippling

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Accenture - Banking Operations New Associate

Accenture

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
MiQ - Account Manager

MiQ

Manila, Metro Manila, Philippines (On-Site)
2 Months ago
Vimeo - Don't see what you're looking for?

Vimeo

London, England, United Kingdom (On-Site)
8 Months ago
Fox Factory - Sales Manager - Performance Vehicle Development

Fox Factory

Chicago, Illinois, United States (Remote)
1 Month ago
Any Desk - Channel Business Development Associate

Any Desk

Lisbon, Lisbon, Portugal (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Capgemini - SAP SAC

Capgemini

Coimbatore, Tamil Nadu, India (On-Site)
3 Weeks ago
dun bradstreet - People Generalist

dun bradstreet

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Ethernovia - Principal Software Application Engineer

Ethernovia

Pune, Maharashtra, India (On-Site)
1 Month ago
Eccentric - Data Analyst

Eccentric

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Paytm - Company Secretary - Internship

Paytm

Noida, Uttar Pradesh, India (On-Site)
2 Weeks ago
Qualcomm - Director - Windows Drivers

Qualcomm

Bongloor, Telangana, India (On-Site)
1 Month ago
Bluevine India - Payment Operations Analyst II

Bluevine India

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Digicore studios - Webinar and Workshop Tutor – Parenting AI Tools

Digicore studios

Pune, Maharashtra, India (Remote)
5 Months ago
PhonePe - Server Administrator (Patching)

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Accurate - Technical Product Owner - Enterprise Data (Reporting & BI)

Accurate

Hyderabad, Telangana, India (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

IT & Infrastructure Jobs

ARHS - IT Management Consultant (Internship)

ARHS

Athens, Greece (On-Site)
1 Week ago
Contentstack - IT Operations Specialist

Contentstack

Austin, Texas, United States (On-Site)
1 Month ago
Playtika - IT Infrastructure Engineer

Playtika

Poland (Hybrid)
8 Months ago
miniclip - IT Support Technician

miniclip

Lisbon, Lisbon, Portugal (On-Site)
2 Months ago
Coupa - IT Support Specialist

Coupa

Bogota, Colombia (Hybrid)
1 Month ago
Playtech - IT Support Technician

Playtech

Lima, Callao Region, Peru (On-Site)
3 Months ago
Hologate  - IT Support

Hologate

Munich, Bavaria, Germany (On-Site)
2 Months ago
NCR Voyix - IT Support Engineer

NCR Voyix

Chennai, Tamil Nadu, India (On-Site)
3 Weeks ago
Paradox Interactive - IT Service Manager

Paradox Interactive

Stockholm, Stockholm County, Sweden (On-Site)
1 Month ago
Penumbrainc - Sr Manager- IT Infrastructure, Ops

Penumbrainc

Alameda, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Definitive Healthcare

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug