IT Support Engineer

4 Months ago • 4 Years + • Administrative

Job Summary

Job Description

Analytical Wizards seeks an IT Support Engineer to provide high-quality customer support. Responsibilities include resolving technical issues across Windows, Mac OS, and Linux systems; performing root cause analysis; assisting with onboarding/offboarding processes; managing CCTV and access control; and managing hosted solutions (M365, Intune, Azure AD). The ideal candidate possesses 4+ years of experience in IT operations support, strong troubleshooting skills, and excellent customer service. The role involves working in a fast-paced environment, handling various projects, and collaborating with other IT team members. A strong understanding of Active Directory, networking principles, and ITIL/ITSM is essential.
Must have:
  • 4+ years IT support experience
  • Excellent customer service
  • Strong troubleshooting skills
  • Active Directory knowledge
  • Network principles understanding
  • M365, Intune, Azure AD experience
  • Windows/MacOS/Linux support
Good to have:
  • Scripting (Windows, MacOS, or Linux)
  • Remote management & monitoring platforms
  • Mobile device management platforms
Perks:
  • Industry-leading benefits
  • Flexible and collaborative workplace
  • Opportunity to drive real change

Job Details

Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.

Job Responsibilities:
• Provide high quality customer support with a customer first mentality.
 • Responding to support requests or escalations via ticket system, performing root cause analysis and working to resolve problems or incidents.
• Use advanced knowledge and troubleshooting skills to resolve technology issues with computers running Windows, Mac OS and Linux, software applications, AV conferencing hardware.
• Assisting and supporting other IT team members as needed.
• Assist with onboarding and offboarding processes including:  System imaging ,Account creation , Updating asset inventory.
• Taking responsibility for and working on IT projects.
• CCTV and door access control management.
• Various levels of management responsibilities of hosted solutions including M365, Intune, Azure Active Directory.

Required Skills :

 • 4+ years working in an IT operations support role.
 • Outstanding customer service and interpersonal skills.
• Ability to perform well in difficult or stressful situations while maintaining composure and friendliness.
• Skills in the standard tools, concepts, and practices of IT technical support and incident management
• Strong ability to analyze root cause and troubleshoot technical issues independently.
• Knowledge of Active Directory including management, securities, permissions.
• Understanding of network principals.
• Ability to thrive in a fast paced and dynamic environment, with ever changing priorities and tasks.
• Understanding of concepts of ITIL or ITSM.
Experience with: 
Supporting MacOS,
Windows, Linux and iOS.
Scripting in either Windows, MacOS or Linux
Remote Management and Monitoring platforms  Mobile Device Management platforms.
M365 administration. User account management in Azure AD.  

Similar Jobs

ByteDance - Cloud Technical Support

ByteDance

Singapore (On-Site)
1 Month ago
Rackspace Technology - Azure Cloud Engineer

Rackspace Technology

India (Remote)
1 Week ago
Ziff Davis - Senior Full Stack Software Engineer

Ziff Davis

New York, New York, United States (Hybrid)
5 Months ago
PwC - IN_Manager – Crm Technical -Ms Dynamics– Advisory  -Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Prophecy - Enterprise Engagement Architect

Prophecy

United States (Remote)
1 Month ago
Penumbra - Clinical Specialist

Penumbra

(Remote)
2 Weeks ago
AGS - American Gaming Systems - Field Service Technician I

AGS - American Gaming Systems

Michigan, United States (On-Site)
1 Month ago
Epic Games - IAM Director

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Daybreak Game Company LLC - NOC Analyst

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
2 Months ago
Single Store - Technical Account Manager

Single Store

Hyderabad, Telangana, India (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nagarro - Principal Engineer, QA Automation

Nagarro

India (Remote)
6 Months ago
Lionbridge Games - Data Engineer I

Lionbridge Games

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
PwC - Senior Microsoft D365 CE Consultant

PwC

Warsaw, Masovian Voivodeship, Poland (On-Site)
6 Months ago
NetEase Games - Infrastructure Engineer

NetEase Games

Quebec, Canada (On-Site)
4 Weeks ago
Varonis  - Backend Engineer

Varonis

Herzliya, Tel Aviv District, Israel (Hybrid)
4 Months ago
Nagarro - Principal Engineer, Java Fullstack

Nagarro

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
5 Months ago
Anavation - Systems Integration Engineer

Anavation

Reston, Virginia, United States (On-Site)
6 Months ago
The Walt Disney Company - Senior Security Specialist - Governance

The Walt Disney Company

Orlando, Florida, United States (On-Site)
1 Month ago
Trend Micro - Fullstack Development Engineer

Trend Micro

Manila, Metro Manila, Philippines (On-Site)
16 Years ago
DEVOTEAM - IT Traineeship - API & Integration (Dutch speaking)

DEVOTEAM

Amsterdam, North Holland, Netherlands (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Spectro Cloud - Senior Software Test Engineer

Spectro Cloud

Bengaluru, Karnataka, India (Hybrid)
10 Months ago
ION - Analyst - LCM - Mumbai - 764

ION

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Electronic Arts - Senior Machine Learning Engineer

Electronic Arts

Hyderabad, Telangana, India (On-Site)
1 Month ago
Assystems - Sr. Architect

Assystems

Gurugram, Haryana, India (On-Site)
5 Months ago
GoTo Group - Head of Engineering - Transport

GoTo Group

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Google - Senior Solutions Acceleration Architect, Data

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Dream Sports - Senior Manager - Premium Sales

Dream Sports

Bengaluru, Karnataka, India (On-Site)
4 Weeks ago
Warner Bros Games - Senior Software Engineer - Android

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
17 Hours ago
Passion Gaming - Customer Service Executive (Kannada)

Passion Gaming

Panchkula, Haryana, India (On-Site)
1 Year ago
PwC - Senior Associate - EA- Oracle  - Chennai

PwC

Chennai, Tamil Nadu, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Bohemia Interactive - IT Technician

Bohemia Interactive

Mníšek, Liberec Region, Czechia (On-Site)
1 Week ago
Canva - Payroll Lead, EMEA/Americas

Canva

London, England, United Kingdom (Remote)
4 Weeks ago
NOVOMATIC - Desktop Support Engineer

NOVOMATIC

Lesser Poland Voivodeship, Poland (On-Site)
2 Weeks ago
Steel wool studios - IT Specialist

Steel wool studios

Las Vegas, Nevada, United States (Hybrid)
10 Hours ago
Next Level Business Services - Salesforce Developer

Next Level Business Services

Chicago, Illinois, United States (On-Site)
6 Months ago
Next Level Business Services - SAP Utilities Lead

Next Level Business Services

Orange, Connecticut, United States (On-Site)
6 Months ago
The Walt Disney Company - Registered Nurse

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
1 Week ago
Mistplay - Senior Administrative Assistant

Mistplay

Seoul, South Korea (On-Site)
1 Week ago
AGS - American Gaming Systems - Field Service Technician II

AGS - American Gaming Systems

Michigan, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Definitive Healthcare

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug