Payment Operations Analyst II

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

 ABOUT THE ROLE:

As a Payments Operations Analyst at Bluevine, you will be scaling our payments operations and ensuring that our
company is prepared to successfully navigate the unexpected.

WHAT YOU'LL DO:

• Assist with daily processing of payments, ensuring accuracy and timelines of payments processing
  Reconcile payment transactions and ensure proper ledger entries for Bluevine Business Checking and Line
  of Credit products
• Monitor and resolve payment discrepancies, failures, and exceptions identified by reconciliation.
• Research and resolve client inquiries related to inbound and outbound payments on behalf of the Account Management team in a timely manner.
• Ensure compliance with internal policies, industry regulations, and payments regulators (i.e. NACHA)
• Identify areas for process optimization and automation to improve efficiency and reduce operational costs.
• Support with developing, updating, and documenting standard operating procedures for payment processes
• Limit exposure by ensuring zero defects in our client agreements and supporting documentation
• Act as a point of contact for payment-related queries from internal teams, customers, and partner banks
• Work closely with Customer Success, Finance, and Product teams to resolve payments issues and needs

WHAT WE LOOK FOR:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
•  1+ years of experience in payment operations, financial services, or a related role
• Strong analytical skills with experience in data analysis and reporting
• Proven experience working collaboratively with cross-functional teams, including finance, IT, and
  customer success teams
• Excellent communication skills, both written and verbal, with the ability to interact effectively with
  various stakeholders.
• Applicants must be currently authorized to work in the United States on a full-time basis

Benefits & Perks

• Excellent group health coverage and life insurance
• Stock options
• Hybrid work model
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities