KAM - Team Lead - EDC

Paytm

| Bangalore, Karnataka, India (On Site) | Full Time | 6 months ago
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Job Summary

Paytm is seeking a KAM - Team Lead for their EDC Retail division. The role involves increasing sales of devices to merchants within a designated area through physical field sales and identifying quality merchants. Responsibilities include minimizing fraud and chargeback risks by ensuring good merchant onboarding, adhering to risk guidelines, and resolving high-risk issues. The incumbent will also seek references from converted clients and collaborate with internal teams to address technological bottlenecks. A key aspect of the role is acting as a brand ambassador for Paytm, embodying its core values. Successful candidates will leverage their network, possess strong B2B field sales, cold calling, and lead generation skills, understand technology and user experience, and have excellent communication, sales, and negotiation abilities, along with a willingness to experiment and improve.

Must Have

  • Increase sales of devices to merchants
  • Physical movement and selling in micro markets
  • Minimize fraud and chargeback risks
  • Adhere to risk guidelines
  • Seek merchant references
  • Identify and meet potential clients
  • Good B2B field sales experience
  • Cold calling and lead generation skills
  • Understanding of technology and user experience
  • Good communication, sales, and negotiation skills
  • Willingness to experiment and improve

Good to Have

  • Engage with Business & Technology Teams
  • Resolve high-risk issues
  • Serve half a billion Indians
  • Democratize credit for consumers & merchants

Perks & Benefits

  • Create wealth for employees
  • Opportunity to be part of India's largest digital lending story

Job Description

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team: EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology.

Expectations/ Requirements 
● The incumbent will be expected to increase sales of our devices amongst merchants in a specified area.
● The role will require physical movement into micro markets, identifying and selling to good quality merchants.
● Minimize risks of fraud, chargebacks by ensuring good quality of merchant onboarding
● Adhere to the risk guidelines shared by the team. Visit merchant and resolve issues highlighted as high risk.
● Seek references of other good merchants from the converted clients
● Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front.
● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!

Superpowers/ Skills that will help you succeed in this role  
● Identify and meet potential clients by growing, maintaining and leveraging your network.
● Should have good exposure in B2B field sales, cold calling, pre-sales and lead generation
● Understanding of Technology and User Experience
● Should possess good communication, sales and negotiation skills
● Willingness to experiment and improve continuously

 Education: Applicants must possess bachelor’s degree or above

Why join us: We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that is how it will always be. We are the largest merchant acquirer in India

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

5 Skills Required For This Role

Cold Calling Communication Lead Generation Talent Acquisition User Experience Ux