Key Account Manager - Denmark

4 Months ago • All levels • Account Management

Job Summary

Job Description

Job Details

Description

Position at LeoVegas Group

ABOUT THE ROLE

Due to our continued growth, we are currently looking for a Danish speaking Key Account Manager to join our GREAT KAM Team. The role will focus on the Danish market. As KAM you will create, communicate, and evaluate the KAM strategy for the market, collaborate closely with all relevant stakeholders and manage customers expectations in line with regulatory standards. We are seeking a dynamic individual with fast, innovative thinking skills, marketing skills, and a solid business acumen.

YOU WILL BE RESPONSIBLE FOR:

  • Create and communicate the Key Account retention strategy for the market.
  • Build relationships with our customers in line with relevant procedures and compliance requirements. This includes timely and professional day-to-day queries handling, including out of office hours and weekends when needed.
  • Build, document, and maintain player profiles, including knowledge of player behaviors, interests, likes, and dislikes as well as documenting all player contacts.
  • Plan, implement and evaluate strategies in line with compliance requirements, as well as build up a knowledge base on what works within a regulated framework market.
  • Working close to the CRM Managers for the Danish market, and giving support on CRM tasks when required.
  • Ensure that the player experience when moving from one segment to the next is as smooth as possible and that is maximized for all processes in which the KAM manager is responsible for the direct player communication.
  • Report on and own the KPIs for the market within your KAM team and perform other tasks as assigned when needed.
  • Be a role model for the company and your colleagues by acting in accordance with the attitudes of LeoCulture.

 

OUR SUCCESSFUL CANDIDATE WILL HAVE:

Essential skills:          
  • Being a positive, creative, and data-driven person, willing to try new things, and with results-driven mindset.
  • Strong analytical and investigation skills.
  • Being a team player, willing to share your knowledge and learn from your colleagues while enjoying a dynamic and creative environment, whilst also capable of working independently.
  • Excellent planning and time organization skills and, of course,  superb attention to details.
  • Native in Danish and fluent in English. 
  • A personality that is always willing to give our players the best possible service together with a high degree of confidentiality and discretion.
Nice to have skills:       
  • Previous experience in a similar role.  
  • Any other foreign language.
WHO ARE WE       
       
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.        
      
BENEFITS     
       
  • BENEFITS    
  • Hybrid work policy
  • 4 weeks of Workation (T&C apply)
  • 30 annual vacation days
  • Occupational Pension
  • 5,000 SEK wellness contribution annually
  • Parental Leave Top-Up
  • Possibility to enrol in a private health care insurance for both you and your partner
  • 1,500 SEK equipment allowance
  • Benify - benefits portal with many offers and discounts
  • We offer a relocation package with accommodation and flights.!
JOIN US!
      
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!        

If you think you would be a good fit for the Leo pride - give us a roar! 

**As our company working language is English we’d like to see your CV in English please**

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About The Company

LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.


As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM). 


For more information, visit www.leovegasgroup.com.

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