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Knowledge Base Lead

Tel Aviv District, Israel (On-site)

Knowledge Base Lead

4 Months ago • 2 Years + • Editorial

About the job

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content-strategy

Job Description

Lead Knowledge Base & Help Center, create content, manage writers, 2+ yrs experience, tech-savvy.

Must have:

Knowledge Base Lead
Content Writing
Team Management
Customer Support

Good to have:

Customer-facing Exp
Brand Guide
Data Analysis
Content Strategy

Perks:

Fast-growing Company
Tel Aviv Location

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About the job

Description

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the world - and soon the moon! The company is headquartered in the heart of Tel Aviv.

We're looking for an independent leader, strategic and experienced with managing knowledge bases, with a love of creating content - in any which way (written content, visual content and more)

Responsibilities

Become a vital part of the Customer Support team, owning all of our Help Centers, developing and implementing a robust content strategy based on insights from Customer Support teams and data analysis.

Manage all written content utilized by Customer Support.

Collaborate with different teams to develop our brand guide and tone of voice.

Work closely with Support and Product teams to identify knowledge gaps and update content accordingly, ensuring continuous improvement of our knowledge bases.

Lead and define the roadmap and priorities for our team of Content Writers, setting personal goals, KPIs, SLAs.

Requirements

2+ years experience managing a Knowledge Base and / or Help Center.

2+ years of content writing and/or editorial experience.

1+ years of experience managing teams.

Ability to work with technical and non-technical written materials.

Customer-facing experience - advantage.

Native English and Hebrew speaker with excellent articulation skills.

Tech savvy with an understanding of the customer experience.

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