Lead - Salesforce Administration

The InMobi Story 

We like big challenges. Building a new company in 2007 was no ordinary task. As the recession hit, the iPhone was born and launched a revolution. Mobile advertising wasn’t yet a thing, other than SMS, and venture capital funding was hard to come by for four guys in India.   
 

Yet with passion, foresight, and conviction – InMobi charted its own course, helping to transform the way consumers engage with their phones and create today's booming app economy wherein consumers now spend 4.2 hours per day.   

After fourteen years of innovation, our end-to-end advertising software platform, connected content and commerce experiences have formed a powerful engine for growth that activates audiences, drives real connections, and diversifies revenue for companies around the world. 
 

Our global organization of InMobians are excited to continue discovering and developing impactful technologies that will continue to transform people, businesses, and society.  

The Sales Technology & Revenue Operations team is seeking an experienced Salesforce Administrator to join a cross-functional team of sales operations associates, system administrators, project managers, software engineers, and enablement experts. You will take a lead role in projects that are critical to the success of the business by removing friction from our internal systems and processes to make our salesforce more efficient and effective.

Responsibilities

• Develop solutions by leveraging a low-code approach to design that reflects insight and good judgment, balancing flexibility, simplicity, and scalability. This includes: Flow, Validation Rules, custom fields, page layouts, custom objects, Apex or Lightning Web Components development
• Liaise with stakeholders across the entire sales organization and ecosystem (Sales, Marketing, Finance, IT, Operations) to understand their evolving needs
• Own end-to-end project delivery including discovery sessions, solution design, build, testing, and deployment
• Oversee data migrations and mass updates required as part of solution delivery
• Serve as an escalation point for field teams on technical issues related to sales systems, respond to support tickets, and troubleshoot Salesforce errors and bugs as needed
• Work with our external vendors to escalate issues and monitor resolution
• Mentor and lead daily administrative activities of junior team members in order to design and develop scalable solutions
• Assist in training of new users and driving the adoption of Salesforce and integrated tools
• Act as a consultant to the business, identify opportunities and propose effective solutions
• Manage integrations and implement new tools for our go-to-market teams

Requirements

• Minimum of 6 years’ experience as a Salesforce Administrator supporting a sales organization in a large Salesforce org
• Salesforce Admin, Advanced Admin, and/or Platform App Builder Certifications are preferred
• Prior experience working in Sales Operations, Business Analysis, or Business Systems teams in a tech company is preferred
• Knowledge of sales business processes e.g. pipeline generation, deal qualification, forecasting, and territory management
• Prior experience with Sales Productivity tools required, for example: Outreach.io, Groove, ZoomInfo, Clari, Seismic, Loopio, etc.
• Knowledge of Deployment Life Cycle (Build, QA, Staging)
• Apex/Lightning Development experience
• Detail-oriented and process-minded, but also able to explain complex issues, processes and solutions in clear and simple terms to stakeholders
• Excellent communication skills for interacting with stakeholders in requirement gathering, design, proof-of-concept demonstrations, implementation, and support of solutions we manage
• Ability to juggle requests of varying urgency and the flexibility to adapt to changing priorities.