Luxury Sales Specialist
Job Summary
Job Description
The Luxury Sales Specialist at FASHIONPHILE is responsible for providing an exceptional client experience within the ultra-luxury fashion re-commerce sector. This involves adhering to the company's mission and vision while achieving sales goals, building client relationships, and maintaining high standards in the Chelsea, NY Flagship store. Key duties include providing a warm welcome, guiding clients through shopping and selling experiences, managing appointments, and ensuring inventory and visual standards are met. They also are responsible for achieving sales goals, and following up with clients. The role demands a strong understanding of luxury goods and a client-centric approach, necessitating flexibility to work during retail hours, including weekends, evenings, and holidays.
Must have:
- High School Diploma
- Extensive customer service experience in retail
- Sales experience
- Ability to build strong customer relationships
- Basic knowledge of luxury handbags and accessories
- Excellent verbal and written communication
- Strong attention to detail
Perks:
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
2 skills required
Job Details
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity:
The Luxury Sales Specialist is responsible for delivering a client experience at the highest level and understands the importance of following a company mission and vision while delivering results. This person has a passion for luxury goods, has a strong client-centric philosophy and is flexible to work traditional Retail operating hours that may include weekends, evenings and holidays at our Chelsea, NY Flagship. Responsibilities include:
- Provide a best in class luxury experience. Includes a warm welcome, tour of facility, ipad set up, and support throughout shopping and selling experience. This is measured by established conversion and client satisfaction goals.
- Clienteling Responsibilities: Achieve Sales Goals Through Required Outreach: Previous weeks appointments, BOPS, SF Scheduler follow up, Geo Targeted Online Clients. Build and maintain a personal book of clients through establishing relationships 1-10-30 cadence.
- Follow inventory guidelines (product location, tethering items for security), overall visual standards (tags tucked in, straps tucked in, and displays being returned to the proper area after showing to clients.) and daily opening and closing procedures.
- Provides excellent service including: answering phones, greeting clients, scheduling appointments and managing drop offs.
What We’re Looking For:
- High School Diploma
- Extensive customer service experience in the retail space
- Sales experience
- Proven ability to build strong and long lasting customer relationships
- Basic knowledge of high-end luxury handbags and accessories
- Excellent verbal and written communication skills
- Strong attention to detail
What We Offer:
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
Pay Rate: This position begins at $20.00/HR for a New Hires into FASHIONPHILE's Chelsea, NY Flagship location + uncapped commission.
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