Market Asset Manager, Supercharging, Northern Europe

The Market Asset Manager works on the Operations team responsible for the Northern European market, UK&IE, and The Nordics. The ideal candidate has a passion for stakeholder management, customer experience and strategic planning. This role can be performed in London, Oslo, or Copenhagen.  

This dynamic role will be responsible for maintaining excellent customer experience at our Charging sites, meeting team performance targets, and working on new initiatives. In this role you will serve as the in-market expert on contracts, network dynamics, risks, and regional nuance to drive operational excellence. This role will require ongoing partnership with the Charging Deployment team, Service, Vehicle Sales and Delivery, leadership, and global Operations teams. 

• Manage contract amendments, renegotiations, renewals, and term planning, collaborating with Deployment to ensure contracts align with network planning.
• Oversee site-level issues, campaigns, and vendor coordination to maintain high customer satisfaction, including full site operations for Tesla-managed amenities. Lead & resolve non-technical Contract & Asset Management issues & escalations 
• Project manage low performing sites to meet global customer experience and financial standards  
• Responsible for market-level peak planning, working in coordination with Network Operations Center & Technical Asset Management
•  Act as the Charging business partner for site hosts and internal cross-functional teams, including Service, Sales, and Delivery for events
• Develop scalable, robust processes which support the Charging team’s business goals