This full-time, remote Operations Support Specialist position supports the US-based Merchant Operations team.  Responsibilities include creating digital packing slips in the warehouse management system, resolving stocking PO tickets, communicating with vendors via email and phone, and reviewing product condition (automotive parts knowledge a plus).  The role requires strong communication, attention to detail, and proficiency in working with cloud-based applications.  The ideal candidate possesses experience with inbound/outbound calls and basic Excel skills. The position is based in the Philippines and operates on an 8:00 AM - 5:00 PM EST schedule.

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<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p>We are seeking a full-time Inbound Support &amp;amp; Reconciliation Specialist to work alongside our US-based</p><p>Merchant Operations team. This role will support our eCommerce websites and other warehouse</p><p>channels.</p><p></p><p><strong>Responsibilities</strong>:</p><ul> <li>Creating digital packing slips in our warehouse management system</li> <li>Solve Stocking PO tickets as assigned</li> <li>Send email communication to vendors as needed.</li> <li>Make outbound phone calls to vendors as needed.</li> <li>Automotive interest or knowledge is plus. </li> <li>You will be working with automotive products and reviewing the condition of the product.</li> </ul><p></p><p>We are a technology-focused team and our processes run through cloud-based applications and are fully</p><p>accessible through remote access.</p></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul> <li>Strong written and verbal communication skills.</li> <li>Detail oriented and has a high level of attention to detail</li> <li>Ability to learn and follow processes</li> <li>Ability to work in a fast-paced environment with tight deadlines and shifting priorities.</li> <li>Active listener and good team collaborator.</li> <li>Basic Microsoft Excel skills</li> <li>PC proficient</li> <li>Prior inbound/outbound phone call experience preferred</li> <li>Not required, but a plus: Knowledge of automotive parts</li> </ul><p></p><p><strong>Technical Requirements:</strong></p><ul> <li>The ability to attend daily virtual meetings with our US-based team with video and audio</li> <li>capability.</li> <li>High-speed internet connection.</li> </ul><p></p><p><strong>Location : Remote<br>Shift Timing : Monday – Friday 8:00AM-5:00PM EST</strong></p></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><ul> <li>aid Time Off</li> <li>100% Remote / Work From Home</li> <li>Training &amp; Development</li> <li>Performance Bonus</li> </ul></div></section>