Service Operations Manager

2 Months ago • 3-5 Years • Operations

Job Summary

Job Description

The Service Operations Manager will drive efficiency in Deployment and Advanced Services, partnering with post-sales leadership to define objectives and strategy. This role involves collaborating with system admins to design scalable features and streamline processes. Responsibilities include developing and tracking scalable solutions, creating user stories for Salesforce and Gainsight, identifying system breakdowns and risks, assisting with automation strategy, facilitating project reviews, and collaborating on reporting and dashboards. The Manager will also communicate system changes, work with the enablement team on onboarding and training, and identify and remove redundancies and roadblocks. The ideal candidate will have 3-5 years of relevant experience in a SaaS environment and strong organizational, communication, and problem-solving skills.
Must have:
  • 3-5 years SaaS operations experience
  • Strong organizational & communication skills
  • Problem-solving and analytical abilities
  • Salesforce admin knowledge (asset)
  • Develop scalable solutions
  • Manage Salesforce & Gainsight user stories
Good to have:
  • Professional Services experience

Job Details

Description

Job Title: Services Operations Manager
Summary 
 
The Services Operations Manager will drive the effectiveness and efficiency of our Deployment and Advanced Services organizations. They will be a trusted partner in post-sales leadership and will assist in defining objectives and strategy. Collaborating with system admins, the Services Ops Manager will design features that scale and will create efficient and streamlined processes. They will document and communicate changes to systems and workflows and will work with the enablement team to maintain accurate onboarding and training documentation. The Services Ops Manager will identify and remove redundancies, roadblocks, and other problems in the systems that the post-sales teams leverage in their daily workflows.
Responsibilities
  • Develop and track the implementation of scalable solutions that empower the Deployment and Advanced Services organizations to be more effective.  
  • Create and manage user stories for Salesforce, Gainsight, and Integration
  • Identify and address warning signs for system breakdowns, customer satisfaction, and risks to processes
  • Assist with strategy for automation and work cross departmentally to streamline processes
  • Facilitate reviews, inspections, and periodic evaluations of Salesforce projects across all teams to drive improvements and business relevance
  • Collaborate with management to create and maintain dashboards and reporting for the global teams
  • Communicate system and process changes with the Deployment and Advanced Services organizations
  • Collaborate with Services Enablement to maintain onboarding programs and training documentation  
Requirements
  • 3-5 years of operations or equivalent leadership experience in a SaaS organization
  •  Strong organizational skills including attention to detail and multi-tasking. Must be organized, flexible and able to manage multiple initiatives simultaneously.
  • Strong interpersonal, verbal, and written communication, presentation, and technical communication skills.
  • Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions   
  • High self-initiative with the ability to work well under pressure.
  • Strong follow-up, problem-solving and analytical skills.
  • Basic Salesforce admin knowledge is an asset
  • Professional Services experience is preferred
We invite you to check out our Instagram Page to gain further insight into the Varonis culture! 
@VaronisLife 
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics 
 
#LI-Remote

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