Player Policy Manager

Come join us! We’re hiring a Player Policy Manager to be a primary contact for game development teams on all aspects of online safety. You’re passionate about trust and safety work, can proactively anticipate risks to EA and our players, and can explain user policies and safety products at a high-level.

You will aim to streamline the online safety process for our game studios. Your job is to understand our games and their features, assess the risk that those features may be used for harmful purposes, and ensure appropriate safety solutions are incorporated as part of the development process. Based on these assessments, you will track features for operational and compliance purposes, guiding the development and implementation of safety mitigations to comply with EA policies and local laws. Your work helps us know what features each game will launch with and the safeguards in place.

You are an expert in safety policies who can advise on EA player safety standards, then connect developers to specialist teams for optional or custom safeguards. You are backed by specialists who are responsible for: tool configuration, messaging, and metrics; safety products and solutions; quality verification; and legal compliance.

We are the Player Safety team and our purpose is to help EA players be welcome, safe, and included in our games and experiences. We define EA standards for positive player-to-player behavior—what is and is not allowed on EA platforms—to help players stay safe in-game and decrease disruption to other players. These standards reflect EA’s Positive Play Charter.

We are part of the Global Affairs organization that enables EA to inspire the world to play through advocacy, engagement, and partnerships. Our work strengthens EA’s reputation as a company you can trust.

You will report to the Senior Director of Player Policy and be a hybrid role based in Austin, TX.

You will:

• Understand and represent EA’s player policies and safety solutions including content moderation, discipline for disruptive behavior, and in-game reporting.

• Proactively anticipate risks and track features to assess the safety needs of our upcoming games and services.

• Track conversations, contacts, and milestones between teams.

• Manage an individual portfolio of partners such as Safety Product, Customer Experience, Studios, and Legal. Your connections to these teams and their processes bring together all the pieces of online safety that a development team needs to know.

• Represent Player Safety at Studio meetings, project meetings, and quarterly business updates.

• Draft project updates, meeting readouts, and other internal communications to keep your team and partners informed.

• Present your work in detail to product teams or at a high-level to new partners and leadership teams.

• Note: As part of making experiences safer for players, you may need to discuss, research, or review offensive content including vulgar language, hateful conduct, violence, and harassment.

Qualifications and achievements:

• 6+ years of trust and safety, product policy, online safety operations, or similar experience.

• Experience assessing software products for user-to-user features and related safety mitigations

• Experience establishing internal relationships where teams relied on you as their contact for standard processes and guidance.

• Excellent work management skills with experience tracking multiple projects including tradeoffs and dependencies.

• Experience collaborating with a remote team in multiple time zones

• Experience applying sound reasoning to a high-stakes, reactive situation.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.