Practitioner Success Manager, Ads Platform, gTech

1 Month ago • 8 Years + • Product Management

Job Summary

Job Description

The Practitioner Success Manager at Google's gTech Ads Platform (AP) team will drive activation of Ads Platform objectives, partnering with gTech teams to enable customer support through training, SOP creation, and hotspot analysis. This role involves generating insights for product improvements, developing gTech Ads service strategies, and creating servicing plans for advertisers. Responsibilities include collaborating with leadership and gSO teams to achieve regional goals, prioritizing and designing goals/metrics, and improving service strategies to adapt to product and metric changes. The ideal candidate will possess strong stakeholder management, communication, and analytical skills, along with experience in a technical project management or customer-facing role. A strong understanding of Google Ads and the online/offline media landscape is also crucial.
Must have:
  • Bachelor's degree or equivalent experience
  • 8+ years experience in technical project management or customer-facing role
  • Stakeholder management, communication, product insights expertise
  • Drive activation of Ads Platform objectives
  • Partner with gTech teams to enable customer support activities
Good to have:
  • Master's degree in relevant field
  • Experience in business analysis, analytics, dashboard development
  • Technical troubleshooting/customer support experience
  • Knowledge of Google Ads, advertising solutions, and media landscape
  • Excellent consulting or business development skills

Job Details


Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 8 years of experience in a technical project management or a customer-facing role.
  • Experience in stakeholder management, communication, and product insights.

Preferred qualifications:

  • Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  • Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
  • Experience in technical troubleshooting or customer support with the ability to provide solutions.
  • Knowledge of Google Ads, advertising solutions and the media landscape online and offline.
  • Excellent consulting or business development skills with the ability to identify and prioritize business opportunities.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Product Practices teams within Enablement deliver quality, scale, and efficiency to how Google commercializes its ad products.

The Ads Platform (AP) team under the Mobile App Ads Formats (MAPP) vertical will work across gTech practitioners and product development teams to enable product priorities for Google Ads platform.

Responsibilities

  • Drive activation of Ads Platform objectives.
  • Partner with gTech teams to enable customer support activities like training, Standard Operating Procedure (SoP) creation, hotspot analysis.
  • Generate insights for product improvements to drive resolution of issue.
  • Develop a gTech Ads services strategy in partnership with leadership and gSO team to assist in achieving regional goals including Business Forecast Meetings (BFMs). Help in prioritization and designing the right goals and metrics analyzing the existing headroom.
  • Create and maintain servicing plans for advertisers considering all stakeholders and partner workforce. Work on improvement of services strategy to adopt any changes in the products and metrics.

Similar Jobs

Sprinkler - Implementation Consultant - CCaaS

Sprinkler

(Remote)
3 Weeks ago
Nagarro - Staff Consultant, Business Analyst

Nagarro

India (Remote)
7 Months ago
PwC - Management Consultant - Associate

PwC

Bangkok, Bangkok, Thailand (On-Site)
8 Months ago
Next Level Business Services - BPM solution consultant

Next Level Business Services

Edison, New Jersey, United States (On-Site)
7 Months ago
Whoop - Senior Business Analyst (Quality & Reliability)

Whoop

Boston, Massachusetts, United States (On-Site)
1 Month ago
ION - Junior Product Specialist – IT Sector

ION

Milan, Lombardy, Italy (Hybrid)
7 Months ago
Evolution - Product Specialist - LATAM

Evolution

Medellín, Antioquia, Colombia (Remote)
6 Months ago
Gametion Technologies   - Product Manager

Gametion Technologies

Navi Mumbai, Maharashtra, India (On-Site)
7 Months ago
Netflix - Launch Manager, Product Discovery & Promotion - DACH

Netflix

Berlin, Berlin, Germany (On-Site)
1 Month ago
Google - Video Streaming Specialist

Google

Hyderabad, Telangana, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Axon - Senior Business Intelligence Analyst

Axon

San Francisco, California, United States (Hybrid)
3 Weeks ago
Biofire DX - Software Business Analyst

Biofire DX

Hazelwood, Missouri, United States (On-Site)
2 Months ago
Sprinkler - Senior Implementation Consultant

Sprinkler

Seoul, South Korea (On-Site)
4 Weeks ago
The Walt Disney Company - Senior Technical Business Analyst (DET)

The Walt Disney Company

California, United States (On-Site)
1 Month ago
LeoVegas - Senior Business Analyst

LeoVegas

Gibraltar (Hybrid)
3 Weeks ago
Nagarro - Associate Staff Consultant, Business Analyst

Nagarro

Chicago, Illinois, United States (On-Site)
6 Months ago
Scientific Games  - Senior Business Analyst

Scientific Games

Georgia, United States (Remote)
1 Month ago
Haleon - Analytics Lead-ISC Region

Haleon

Gurugram, Haryana, India (On-Site)
3 Weeks ago
Assystems - Sr. Business Analyst

Assystems

Gurugram, Haryana, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Gurugram, Haryana, India

Synechron - Jira Agile Support Engineer

Synechron

Pune, Maharashtra, India (On-Site)
1 Month ago
Mindtickle - People Partner (HRBP)

Mindtickle

Pune, Maharashtra, India (Hybrid)
2 Months ago
Extreme Network - SR QA SW ENGINEER

Extreme Network

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Google - ASIC RTL Integration Engineer

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Telastra - IT Domain Specialist

Telastra

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Sprinkler - Technical Project Manager

Sprinkler

Gurugram, Haryana, India (On-Site)
3 Weeks ago
PwC - Associate  - Technology Consulting

PwC

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Capgemini - C#, .Net (W) WPF

Capgemini

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Google - Business Development Consultant, New Business Sales

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Cadence - Lead Design Engineer ( Layout Design )

Cadence

Bengaluru, Karnataka, India (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Rockstar Games - Senior Product Manager, Commerce

Rockstar Games

New York, New York, United States (On-Site)
6 Months ago
Keywords Studios - AI - Project Lead (Prompts)

Keywords Studios

Silesian Voivodeship, Poland (On-Site)
2 Months ago
Assystems - Senior Project Manager- Water Infra

Assystems

AlUla, Al Madinah Province, Saudi Arabia (On-Site)
7 Months ago
Playtech - Cross Product Technical Project Manager

Playtech

Tartu, Tartu County, Estonia (On-Site)
1 Month ago
Scopely - QA Analyst - Unannounced Project

Scopely

Barcelona, Catalonia, Spain (Hybrid)
3 Months ago
Google - Software Engineering Manager II

Google

Austin, Texas, United States (On-Site)
1 Month ago
Scientific Games  - Project Manager, Digital Product Development

Scientific Games

Gainesville, Georgia, United States (Remote)
8 Months ago
Crunchyroll - Director of Product, Curation & Personalization

Crunchyroll

San Francisco, California, United States (On-Site)
3 Months ago
Epic Games - Product Manager (BR & Reload)

Epic Games

(On-Site)
4 Months ago
Buckman - Marketing and Technology Manager, Paper

Buckman

India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

London, England, United Kingdom (On-Site)

Bengaluru, Karnataka, India (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Taipei City, Taiwan (On-Site)

Zürich, Zurich, Switzerland (On-Site)

Kirkland, Washington, United States (On-Site)

New Taipei, New Taipei City, Taiwan (On-Site)

Seattle, Washington, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug