Program Manager, Trust and Safety Incubation
Job Summary
Job Description
- Bachelor's degree in relevant field or equivalent experience
- 5+ years experience partnering with product/engineering
- 3+ years program management leading technical initiatives
- 2+ years designing & leading experiments end-to-end
- Manage cross-functional teams and projects
- Data-driven decision making & presentation skills
- Six Sigma & PMP certifications
- Data visualization experience
- Quality testing analyst experience
- Trust and Safety experience
- Bonus
- Equity
- Benefits
5 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in Computer Science, engineering, Stats, Economics or other quantitative field, or equivalent practical experience.
- 5 years of experience partnering with product and engineering stakeholders.
- 3 years of experience in program management roles leading technical initiatives.
- 2 years of experience with designing experiments, establishing hypotheses and leading experiments from end-to-end.
Preferred qualifications:
- Certification in Six Sigma and Program Manager Professional (PMP), IAOP COP.
- 3 years of experience in data visualization organizing data to provide insights.
- 2 years of experience as a quality testing analyst: user acceptance, functional, regression, and usability.
- Experience working with Trust and Safety.
About the job
As the Trust and Safety Incubation Program Manager you have the mindset for finding solutions that enable scale. The team serves as gatekeepers to ensure minimum viable products are delivered prior to scaling across our global operations. In this role, you will be involved in leading and coordinating User Acceptance Testing (UAT) for platform migrations and new releases.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Plan, manage, and execute incubation projects (setting up experiments, tool testing and incubation, policy incubation and classifier training efforts) end-to-end.
- Define success criteria, lead and coordinate efforts with cross-functional teams, manage schedules and risks, and own the KPI reporting. Manage stakeholder expectations through effective communications and manage change.
- Use investigative strengths to recommend and make data driven decisions to identify and fix enforcement gaps, and subjectivity.
- Make business recommendations (e.g., cost-benefit, forecasting, experiment analysis) with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.
- Work closely with engineers and interact cross-functionally with a wide variety of teams to improve operational efficiency via process improvements, automation, and anti-abuse system creation.
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