Regional Service Delivery Team Leader
Job Summary
Job Description
As a Regional Service Delivery Team Leader at Nielsen in Poland, you will lead and motivate a multi-country team, providing technical support and infrastructure management. Responsibilities include desktop support for Windows and macOS, Windows and Linux server administration, cybersecurity collaboration, user training, and process improvement. You'll work with regional and global teams, manage remote infrastructure engineers, and ensure the smooth operation of IT systems. Strong communication and problem-solving skills are crucial. This hybrid role requires flexibility and a customer-oriented approach.
Must have:
- Team leadership & motivation
- Windows/Linux server admin
- Desktop support (Windows/MacOS)
- Cybersecurity collaboration
- Excellent communication skills
Good to have:
- Project management skills
- Relevant certifications (CompTIA A+, Microsoft, Linux)
4 skills required
Job Details
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
We are currently seeking a skilled regional Service Delivery Team Leader with 4-6 years of experience to join our team in Poland. The ideal candidate will possess a technical background, hands-on experience in Windows and Linux server administration, along with a strong capacity to drive team members in other Countries and collaborate with Regional and Global teams.
Project management skills are a considerable plus add on.
Requirements:
- English speaking/writing is required for technical instructions, explanations and for conference call participation.
- Flexibility in working hours is essential.
Responsibilities
- Team Leader attitude
- Capacity to motivate a team based on multiple Countries
- Capacity to identify improvements and to tune existing processing
- User’s support attitude / customer oriented approach
- Strong capacity to manage pressure
- Windows and MacOS laptops preparation with the Nielsen Standard Global Image
- Provide end-user support for both Windows and MacOS environments.
- Provide end-user support for Google Suite products (Gmail, G-Drive, Google chat, etc..)
- Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
- Install, configure, and maintain desktop applications.
- Administer Windows and Linux servers, ensuring their stability, integrity, and efficient operation.
- Assist in system administration tasks, including user account management and system updates.
- Collaborate with the IT team to implement and maintain server infrastructure.
- Work closely with the cybersecurity team to implement security best practices.
- Assist in monitoring and responding to security incidents.
- Collaborate with network administrators to ensure smooth operation of the company's network.
- Provide excellent customer service to end-users with a focus on effective communication and problem-solving.
- Capacity to drive in an efficient mode infrastructure engineers located in multiple countries
- Conduct user training sessions to enhance overall digital literacy.
- Document and communicate technical solutions in a user-friendly manner.
Technical Skills:
Desktop Support:
System Administration:
Cybersecurity Collaboration:
User Support and Soft Skills:
Qualifications
- 4-6 years of experiences in the role
- Good learning attitude
- Communication skills required to interact with the other infrastructure leaders and with the business leaders in the Country and in the rest of the EMEA region
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2-4 years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux).
- Experience on managing remote infrastructure Support teams.
- Demonstrate capacity to work in a Global environment and collaborate with various teams.
- Project management experience driving complex infrastructure projects Process oriented approach.
- Troubleshooting skills for both hardware and software issues.
- Familiarity with Windows and macOS operating systems.
- Experience collaborating with cybersecurity teams on security initiatives.
- Knowledge of network fundamentals and troubleshooting.
- Excellent communication and interpersonal skills.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Desktop Administrator, Linux Professional Institute Certification) are a plus.
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