Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs >

Regional Service Delivery Team Leader

Masovian Voivodeship, Poland (Hybrid)

Regional Service Delivery Team Leader

11 Hours ago • 4-6 Years • Administrative

About the job

4 skills required for this role

Add these skills to join the top 1% applicants for this job

linux

macos

communication

account-management

Job Description

As a Regional Service Delivery Team Leader at Nielsen in Poland, you will lead and motivate a multi-country team, providing technical support and infrastructure management. Responsibilities include desktop support for Windows and macOS, Windows and Linux server administration, cybersecurity collaboration, user training, and process improvement. You'll work with regional and global teams, manage remote infrastructure engineers, and ensure the smooth operation of IT systems. Strong communication and problem-solving skills are crucial. This hybrid role requires flexibility and a customer-oriented approach.

Must have:

Team leadership & motivation
Windows/Linux server admin
Desktop support (Windows/MacOS)
Cybersecurity collaboration
Excellent communication skills

Good to have:

Project management skills
Relevant certifications (CompTIA A+, Microsoft, Linux)

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are currently seeking a skilled regional Service Delivery Team Leader with 4-6 years of experience to join our team in Poland. The ideal candidate will possess a technical background, hands-on experience in Windows and Linux server administration, along with a strong capacity to drive team members in other Countries and collaborate with Regional and Global teams.

Project management skills are a considerable plus add on.

Requirements:

- English speaking/writing is required for technical instructions, explanations and for conference call participation.

- Flexibility in working hours is essential.

Responsibilities

Team Leader attitude
Capacity to motivate a team based on multiple Countries
Capacity to identify improvements and to tune existing processing
User’s support attitude / customer oriented approach
Strong capacity to manage pressure

Technical Skills:

Desktop Support:

Windows and MacOS laptops preparation with the Nielsen Standard Global Image
Provide end-user support for both Windows and MacOS environments.
Provide end-user support for Google Suite products (Gmail, G-Drive, Google chat, etc..)
Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
Install, configure, and maintain desktop applications.

System Administration:

Administer Windows and Linux servers, ensuring their stability, integrity, and efficient operation.
Assist in system administration tasks, including user account management and system updates.
Collaborate with the IT team to implement and maintain server infrastructure.

Cybersecurity Collaboration:

Work closely with the cybersecurity team to implement security best practices.
Assist in monitoring and responding to security incidents.
Collaborate with network administrators to ensure smooth operation of the company's network.

User Support and Soft Skills:

Provide excellent customer service to end-users with a focus on effective communication and problem-solving.
Capacity to drive in an efficient mode infrastructure engineers located in multiple countries
Conduct user training sessions to enhance overall digital literacy.
Document and communicate technical solutions in a user-friendly manner.

Qualifications

4-6 years of experiences in the role
Good learning attitude
Communication skills required to interact with the other infrastructure leaders and with the business leaders in the Country and in the rest of the EMEA region
Bachelor's degree in Information Technology, Computer Science, or a related field.
2-4 years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux).
Experience on managing remote infrastructure Support teams.
Demonstrate capacity to work in a Global environment and collaborate with various teams.
Project management experience driving complex infrastructure projects Process oriented approach.
Troubleshooting skills for both hardware and software issues.
Familiarity with Windows and macOS operating systems.
Experience collaborating with cybersecurity teams on security initiatives.
Knowledge of network fundamentals and troubleshooting.
Excellent communication and interpersonal skills.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Desktop Administrator, Linux Professional Institute Certification) are a plus.

#LI-AW1

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%