Risk Services - AI Support Specialist

6 Months ago • All levels

Job Summary

Job Description

This role involves providing technical support for AI tools and solutions, troubleshooting issues, collecting user feedback, and collaborating with AI engineers. Must have experience in AI technologies and strong troubleshooting skills.
Must have:
  • AI Technologies
  • Troubleshooting Skills
  • Technical Support
  • User Feedback
Good to have:
  • Change Management
  • Data Analytics
  • Data Privacy
  • AI Strategy

Job Details

Line of Service

Assurance

Industry/Sector

Not Applicable

Specialism

IFS - Administration

Management Level

Senior Associate

Job Description & Summary

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.

Our Risk Services Practice provides an invaluable safeguard in today’s complex operating environment with insights and independent assurance. We work with clients to deliver business control to help them to protect and strengthen every aspect of their business from people to performance, systems to strategy, business plans to business resilience. We help clients manage, mitigate and control risks from potential cybersecurity breaches to possible breaks in the supply chain. We assess and prepare businesses by looking into their technology, finance, data analytics, regulatory requirements, data security and privacy, internal audit, and the third parties our clients rely on, to help clients deliver quality results and meet their strategic objectives.

  • Provide coordination as the single central point of contact for end-user technical support and troubleshooting for AI tools and solutions.

  • Work with GTS and/or global tech support to manage and resolve helpdesk tickets related to AI technologies, ensuring timely and effective solutions.

  • Collect and analyze user feedback to identify common issues and areas for improvement in AI systems.

  • Develop and maintain documentation, FAQs, and user guides to assist employees in using AI tools effectively.

  • Work with the Change Management Specialist to conduct training sessions and workshops to help users become proficient with AI technologies.

  • Collaborate with AI engineers and data scientists to address complex technical problems and implement enhancements.

  • Monitor system performance and usage metrics, proactively identifying and addressing potential issues before they impact users.

  • Collaborate with the AI Strategy Lead to ensure AI tools and solutions comply with organizational policies and best practices, including security and data privacy standards.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

June 30, 2025

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About The Company

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.


Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.

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