Senior Creative Account Services Manager

We're looking for a strategic and detail-oriented Senior Manager to lead Account Services on our Brand Experience team. This is a unique opportunity to help shape creative and content that spans the entire buyer’s journey - from awareness to advocacy – delivering clarity, consistency, and impact at every touchpoint.

This role reports directly to the Senior Director, Global Brand, Creative, and Content, and serves as a critical connection point between marketing stakeholders and our internal creative and content teams. You’ll help bring structure and discipline to how work flows through the team, ensuring projects move efficiently from concept to execution and are delivered on time, on brief, and to the highest standards.

The ideal candidate is a proactive and thoughtful problem solver who:

• Builds trusted relationships with stakeholders and creative peers
• Communicates with clarity across all levels of the organization
• Can translate complex requests into clear, actionable strategies
• Brings energy, organization, curiosity, and a commitment to excellence to every project.

Key Responsibilities

• Lead the intake process by reviewing and validating requests for clarity, completeness, and strategic alignment - setting up downstream teams for success.
• Act as a strategic liaison between internal stakeholders and the creative and content teams - ensuring requests are well scoped, aligned to business goals, and thoughtfully structured before work begins.
• Partner with creative and content leads to ensure deliverables are strategically aligned, on-brand, and relevant to key audiences across the customer journey
• Provide proactive stakeholder management -- facilitating reviews, clarifying feedback, and maintaining alignment from kickoff through delivery.
• Establish and evolve strategic frameworks, SLAs, and feedback processes that enable high-quality, efficient creative execution.
• Drive visibility across key programs by surfacing dependencies, clarifying priorities, and supporting informed decision-making.
• Collaborate with the creative operations leads to ensure work is resourced appropriately and execution teams are set up for success.
• Drive the planning and facilitation of creative and brand reviews, ensuring the right stakeholders are engaged at the right moment to provide meaningful and timely input.
• Uphold high standards for brand expression, creative clarity, and operational discipline across all deliverables.

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