The Group:
The Sustainalytics Corporate Solutions team is responsible for developing and delivering Environmental, Social, and Governance (ESG) and Climate products to multinational corporations and financial institutions. Our corporate clients for the ESG Risk Rating product suite, include businesses with a defined sustainability strategy. These firms face pressure from stakeholders such as investors, employees, regulators, lenders, and the public to meet specific sustainability criteria. Our services—including ESG ratings, benchmarking solutions, and corporate platforms—help clients provide valuable sustainability insights to investors and lenders.
As a member of the Sustainalytics Corporate Solutions team, the Senior Customer Success Specialist will assist corporate clients in maximizing the value of our services, ensuring that we deliver on our promises.
This role is responsible for retaining and growing customer relationships, enhancing satisfaction, and increasing existing customer revenue. The Senior Customer Success Specialist will develop strategies and processes that promote customer loyalty and retention, facilitate upselling, and support the sales team. Our Associates are driven by a desire to thrive in a fast-paced, commercial, and entrepreneurial environment while making a positive impact through our work.
Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week in our Bucharest, Romania office. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.
Responsibilities:
Qualifications:
315_Sustainalytics SRL Legal Entity
Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.