Senior Engagement Specialist

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

• Senior Engagement Specialist – Framework (Job Description)

SS&C EZE Software is seeking  Senior Engagement Specialist to join the Product Specialists (Framework) team based out of Hyderabad, India office within the Engagement function of Client Services group. The Engagement Specialist team acts as a SME to our clients who are among the top Hedge Funds, Institutional Wealth Managers and financial professionals around the world. The team serves as an important arm of onboarding new clients and supporting the existing clients.  Engagement Specialist will take requests and solve them according to the internal/external stakeholder’s needs.

The successful candidate will be a highly-motivated individual who will play a key role in the implementation of the system for our customers. Additionally, the candidate will assist in executing the standard day to day responsibilities of the team foundational or critical elements of the Eze Software product suite implementations, migrations and upgrades. This position requires extensive leadership capabilities, critical thinking, organization, attention to detail, and a strong understanding of electronic trading workflows. This role will allow this individual to develop strong relationships with our sell-side clients, including business, technical contacts, and other external parties.  This position will also provide the opportunity to work closely with client technology teams. Excellent communications and organizational skills are essential, and the candidate should be comfortable managing projects from start to finish with minimal supervision.

Job Functions:

• Understand customer requirements and deployments and map them to the solution, provide product implementation and support
• Knowledge or exposure in SQL server installations.
• Plans and tests DR (Disaster Recovery) exercises
• Responsible for interfacing with the customer and partners on implementation projects to ensure readiness before implementation
• Investigate failures, collaborates with the R&D team to come up with fixes, and test and release the fixes or patches to customers
• Designs, develops, troubleshoots and resolves data migration strategies and tools, database integrity issues; performance issues; deadlocks; performance tuning & query optimization
• Detect & resolve issues related to CPU; Memory; I/O disk space etc., installation and configuration of SQL Server and troubleshooting
• Monitor alerts, and proactively fix issues to ensure database systems to work seamlessly
• Communicates impact of issues to senior management

Qualifications:

• Bachelor’s degree or equivalent, or minimum of 6+ years of related industry work experience
• Ability to work well under pressure and within strict deadlines;

•    Excellent multi-tasking skills;

•    Excellent communication skills.

•    Customer service attitude

• Knowledgeable in scheduling jobs, index management, space management & database security
• Desire to learn about the financial markets and technology;

•    Desire to manage projects independently;

• Good technical knowledge / exposure in the areas of
  • SQL server / Database installations.
  • Windows Application Support.
  • Hardware capabilities, VM’s
  • Networking basics and Protocols such as FTP/SFP

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.