Senior Hardware Product Quality Manager

3 Weeks ago • 5 Years + • Quality Assurance • $132,000 PA - $253,000 PA

Job Summary

Job Description

NVIDIA seeks a Senior Hardware Product Quality Manager (PQM) in Santa Clara, CA to ensure the quality of its datacenter hardware. Responsibilities include collaborating with internal/external customers to resolve complaints, developing product expertise, and coordinating issue resolution across teams. The role involves tracking key quality metrics, participating in audits, managing critical incidents, crafting customer presentations, writing 8D reports, and driving problem resolution. Strong technical skills, communication abilities, and experience in electronics customer quality are essential.
Must have:
  • BS/MS in EE or related field
  • 5+ years in electronics customer quality
  • 8D problem-solving expertise
  • Excellent communication skills
  • Customer interface experience
  • Cross-team coordination
Good to have:
  • Semiconductor manufacturing knowledge
  • SMT & PCBA manufacturing expertise
  • Electronics reliability standards knowledge
  • Server system hardware knowledge
  • Experience with customer quality teams
Perks:
  • Competitive salary
  • Comprehensive benefits package
  • Equity

Job Details

We are looking for a Senior Hardware Product Quality Manager (PQM) in an individual contributor role to support NVIDIA’s datacenter hardware quality assurance activities, stationed in Santa Clara, California! Your primary responsibility will be to collaborate with internal and external customers to address their complaints, develop profound technical expertise in NVIDIA’s products, and coordinate with internal teams to drive effective issue resolution.

What you will be doing:

  • Participate in conference calls and F2F meetings related to quality weekly/monthly

  • Track key quality metrics with regular reporting to the quality engineering team and internal management

  • Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers

  • In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers

  • Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.

  • Write and review 8D reports for customer consumption.

  • Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity.

  • Constantly drive problem resolution internally by providing leadership and direction.

  • Coordinate with internal and external engineering teams to root cause customer quality issues. 

What we need to see:

  • BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)

  • 5+ years of demonstrated experience in electronics customer quality role.

  • Customer interface experience critical.

  • Quickly comprehend technical details relevant to understanding customer complaints

  • Excellent proficiency with 8D problem solving tools/methods

  • Excellent written and oral communication skills

  • Strong social skills, with a logical approach to problem solving, good time management, and task prioritization

  • Strong organizational and program management skills with experience coordinating across multiple engineering and business teams

  • Proficient using MS Office software tools, data analytical tools, and email communications

Ways to stand out from the crowd:

  • Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test

  • Knowledge of SMT and PCBA manufacturing practices and controls

  • Background of electronics reliability standards at the component, board, or system level

  • Knowledge of server system hardware and design, development, architecture, failure analysis, or testing

  • Had close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.

The base salary range is 132,000 USD - 253,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Similar Jobs

Nexon - Director, Gameplay Engineering

Nexon

El Segundo, California, United States (Hybrid)
1 Week ago
Playrix - QA Director

Playrix

Montenegro (Remote)
6 Months ago
Highspot - Principal Frontend Web Engineer

Highspot

Vancouver, British Columbia, Canada (Hybrid)
6 Months ago
Google - Facilities Technician, Electrical

Google

Eemshaven, Groningen, Netherlands (On-Site)
6 Days ago
Epic Games - Creator Evangelist

Epic Games

(On-Site)
2 Months ago
Nagarro - Staff Engineer, QA Automation

Nagarro

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
Riot Games - QA Engineer II - League of Legends, Cosmetics

Riot Games

Los Angeles, California, United States (On-Site)
6 Days ago
NVIDIA - Senior Software QA Automation Engineer

NVIDIA

Ra'anana, Center District, Israel (On-Site)
3 Months ago
Larian Studios - Technical QA Tester Internship

Larian Studios

Quebec, Canada (On-Site)
2 Months ago
Google - Senior Test Engineer, Silicon Wafer

Google

Fremont, California, United States (On-Site)
6 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Analytical Lead, Financial Services

Google

Washington, District Of Columbia, United States (On-Site)
1 Week ago
Wargaming - Service Desk System Administrator

Wargaming

Vilnius, Vilnius County, Lithuania (On-Site)
3 Weeks ago
PlayStation Global - Corporate Counsel, Trade Compliance

PlayStation Global

Washington, District Of Columbia, United States (Hybrid)
4 Weeks ago
The Walt Disney Company - Poolside Server Assistant

The Walt Disney Company

Kapolei, Hawaii, United States (On-Site)
1 Month ago
Abstraction games - Head of Art

Abstraction games

Netherlands (Hybrid)
4 Weeks ago
Warner Bros Games - Senior Render Tech Programmer

Warner Bros Games

Knutsford, England, United Kingdom (Hybrid)
1 Month ago
Fanatee - Influencer Marketing Intern

Fanatee

(Remote)
3 Months ago
ByteDance - Software Engineer Intern (Recommendation Infrastructure - Data Architecture)

ByteDance

Seattle, Washington, United States (On-Site)
1 Week ago
Riot Games - Senior Business Operation Manager

Riot Games

Shanghai, Shanghai, China (On-Site)
7 Months ago
Netflix - Product Manager, Ad Insertion (Ads)

Netflix

Los Angeles, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Santa Clara, California, United States

Twitch - Software Engineer II - iOS

Twitch

Seattle, Washington, United States (On-Site)
5 Months ago
Riot Games - Principal Game Designer, Metasystems - League of Legends

Riot Games

Los Angeles, California, United States (On-Site)
1 Week ago
The Walt Disney Company - Senior Software Engineer - Scala

The Walt Disney Company

New York, New York, United States (On-Site)
1 Week ago
Riot Games - Principal Software Engineer (ML Focused) - League Studio, League Data Central

Riot Games

Los Angeles, California, United States (On-Site)
5 Months ago
Next Level Business Services - SAP QM

Next Level Business Services

St. Louis, Missouri, United States (On-Site)
5 Months ago
Epic Games - Litigation Paralegal

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Riot Games - Manager Infrastructure Engineering

Riot Games

Los Angeles, California, United States (On-Site)
1 Week ago
HoYoverse - Office Manager (Los Angeles, U.S.)

HoYoverse

Santa Monica, California, United States (On-Site)
11 Months ago
Netflix - Business Partner, Finance Procurement Operations

Netflix

Los Gatos, California, United States (On-Site)
5 Days ago
AGS - American Gaming Systems - Social Media Specialist

AGS - American Gaming Systems

Nevada, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Quality Assurance Jobs

G5 Games - Junior QA Engineer

G5 Games

Tbilisi, Tbilisi, Georgia (Remote)
1 Month ago
Huuuge Games - Test Automation Engineer

Huuuge Games

Szczecin, West Pomeranian Voivodeship, Poland (On-Site)
1 Week ago
Like Card - Quality Assurance Internship

Like Card

Amman, Amman Governorate, Jordan (On-Site)
2 Weeks ago
Playrix - Lead SDET

Playrix

Portugal (Remote)
6 Months ago
Nagarro - Staff Engineer, QA Automation

Nagarro

Canada (Remote)
6 Months ago
Playrix - Senior QA Engineer (Server Team)

Playrix

Armenia (Remote)
6 Months ago
NVIDIA - Senior Software Developer, Test and Automation

NVIDIA

Santa Clara, California, United States (On-Site)
1 Week ago
Google - Display Manufacturing Test and Partnerships Lead

Google

Fremont, California, United States (On-Site)
4 Days ago
Actian - Sustenance Engineer - Actian Data Platform - Bangalore/Pune

Actian

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Syniverse - Sr. QA Backend Test Engineer

Syniverse

Bengaluru, Karnataka, India (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Since its founding in 1993, NVIDIA (NASDAQ: NVDA) has been a pioneer in accelerated computing. The company’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined computer graphics, ignited the era of modern AI and is fueling the creation of the metaverse. NVIDIA is now a full-stack computing company with data-center-scale offerings that are reshaping industry.

Santa Clara, California, United States (On-Site)

Santa Clara, California, United States (On-Site)

Santa Clara, California, United States (On-Site)

Yokne'am Illit, North District, Israel (On-Site)

Yokne'am Illit, North District, Israel (On-Site)

Yokne'am Illit, North District, Israel (On-Site)

Yokne'am Illit, North District, Israel (On-Site)

Santa Clara, California, United States (On-Site)

Santa Clara, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by NVIDIA

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug