Senior IT Support Engineer
Job Summary
Job Description
The Senior IT Support Engineer is responsible for providing L1-L3 user support across the enterprise. This role ensures efficient and timely resolution of user computing issues to provide the best possible customer experience. The responsibilities include deploying and supporting end-user PCs, providing training on supported applications, troubleshooting Active Directory services, supporting printers, collaboration tools, and network issues, assisting with server support, and managing systems management tools. The engineer will also assist with IT procurement and project support.
Must have:
- 5+ years of desktop support experience
- Troubleshoot TCP/IP networking issues
- Knowledge of Microsoft Windows products
- Experience with collaboration services
- Experienced in Active Directory and Office365
Perks:
- Equity
- Medical benefits
- ESPP
- 401K
- Tuition reimbursement
- Time off programs
9 skills required
Job Details
Job Description:
Reporting to the IT Support Manager, US Sr. IT Support Engineer is responsible for providing L1-L3 user support enterprise-wide. The primary objective of this role is to ensure users’ computing issues are resolved in an efficient and timely manner to give the best possible customer experience.
Responsibilities and duties:
- Deploy and support end user PCs, workstations, desk and mobile phones (both software and hardware level) as part of the worldwide IT support team
- Provide end user training on supported applications: Windows Operating systems, Microsoft Office Suite, WebEx, Video Conferencing, VOIP Phones and any other IT related applications, functions, and devices.
- Maintain and troubleshoot Active Directory services such as, Group Policies, DNS, DHCP
- Troubleshoot and Support MFP Printers – including end user and network/infrastructure (print servers)
- Support and troubleshoot cloud-based collaboration tools and meetings – WebEx, Teams, Zoom, etc.
- Troubleshoot and resolve network and end user computing issues both software and hardware
- Provide support to Windows Servers, patching and setup
- Capable of using and managing Systems Management, such as: SCCM or MS Intune
- Assist with MDM and troubleshooting mobile devices with DUO multifactor authentication
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- Perform IT Procurement with vendors and Mobile Device Management with Network Control
- Assist with communication of major outages to customers and coordinate with IT Team to ensure services are restored properly
- Support corporate IT projects with Support and Infrastructure Teams
Requirements:
- 5+ years of desktop support experience
- Must be able to complete small to moderate projects with minimal supervision
- Familiar with providing end user remote support
- Ability to troubleshoot TCP/IP networking issues and services
- Knowledge of the Microsoft Windows products – Operating Systems, Office Suite, etc.
- Experience with collaboration services such as VOIP phones, video conferencing and WebEx
- Experienced in Active Directory and Office365
- Knowledgeable with VCenter and other virtual technologies
- Excellent problem-solving skills and self-driven
- Exemplary customer service
- Very good verbal and written communication skills
Education:
A degree in a computer-related field or equivalent technical training and work experience in a Windows desktop and server environment
Power Integrations is committed to building teams that drive innovation and therefore review a range of factors when determining compensation. The annual base pay range for this position is $95,913 to $144,599. Our salary ranges are determined by role, level, qualifications and work location.
The range displayed on the job posting reflects the minimum and maximum target for new hire salaries for this position in California. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
Power Integrations also offers to our eligible employees a comprehensive total rewards package that includes equity, medical benefits, ESPP, 401K, tuition reimbursement and time off programs. For additional benefits, please visit https://www.power.com/company/our-sustainability-priorities/people-our-engine-innovation.
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About The Company
Power Integrations competes for the best talent. Our compensation packages consist of salary and equity, and they are commensurate with accomplishment. We offer a full suite of benefits.It is the policy of Power Integrations to provide equal employment opportunity for all employment applicants and employees without regard to prohibited considerations of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, physical disability, mental disability, marital status, or any other classification protected by applicable local, state or federal laws.
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