Senior Master Control Operator

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific.

Job Summary:

The Senior Network Origination Operator will make use of exceptional skills to operate broadcast equipment and technology within assigned operating areas to execute live and pre-recorded programming and commercials as scheduled. The Senior Network Origination Operator will understand & execute these items and more, including but not limited to:  protocols for live programs, commercial and program log documentation, regional feeds and market protection procedures, intercom communication procedures, media transfers for specific operating conditions, and any required documentation.  The Senior network Origination Operator will hold a leadership role in the group, helping to define training, procedures and best practices.

Our ideal candidate must be flexible with their schedule as this is a 24/7 operation and should expect to work nights, holidays and weekends.  The ability to perform the job at hand under a tight deadline while demonstrating superior interpersonal communication skills is a must.  Other skills must include: organization and planning, being able to adapt to a constantly changing environment, strong communication and a strong computer background with programs such as Outlook and Excel.

Responsibilities and Duties of the Role:

•  Advanced network operation for individual recorded and/or live shows and events, content and commercial segments, in response to the changing creative and Network Origination operational requirements of Disney network(s)
• Exceptional knowledge and application of network control standards & information along with operating systems. Will conduct superior level of quality control measuring and take corrective action steps to enhance audio/video in support of applicable DMED standard operating procedures
• Exceptional understanding of workflows of other Disney business units and stakeholders, including their impact and/or specific integration with Network and Production Operations. 
  • Exceptional problem solving and troubleshooting techniques and effective communication with those business units to best convey the information necessary for the distribution of our content
• Apply exceptional skill level when interpreting and understanding complex information and demonstrate the ability to communicate it to others in an understandable manner
• Train others in operational areas, generate training documentation and participate in the development of training programs
• Provide support for Disney domestic linear networks, International networks and digital platforms
• Participate in training programs, (physical, classroom, virtual, etc.) for self/career development and/or regarding any relevant equipment and workflow changes within the operation
• Champion new technology and workflows
• Expected to identify problems and assist the management team with implementing solutions
• Accurately document and report daily incidents as required
• Comply fully with company and/or departmental standard operating procedures.   May support the updating of SOPs for assigned areas
• Demonstrate exceptional communication with timely follow-up analysis or problem solving with regard to operational areas or systems
• Expected to share experiences and offer solutions to workflow or system problems
• Expected to interact productively with counterparts in all Disney Network Origination facilities and closely related support departments
• Communicate regularly with direct supervisor in compliance with departmental guidelines
• Provide quality service in assigned area to all customers, as defined and assigned by management
• As necessary, participate in team based projects and contribute recommendations for the departmental objectives

Required Education, Experience/Skills/Training:

Basic Qualifications

• A minimum of 6 years practical Master Control, Network Origination or related experience at the large market or network level
• Ability to work nights, weekends, and holidays
• Flexibility to alter shifts/days off and work overtime to accommodate projects and departmental objectives
• Must demonstrate ability to perform tasks under tight deadlines, work independently and lead simultaneous projects
• Ability to work as a part of a team dynamic
• Exceptional interpersonal communication skills are a necessity
• Exceptional organizational, efficiency and planning skills are required   
• Must be willing and able to adapt to a constantly changing environment
• Candidates must have strong computer background (Outlook, Word, Excel, etc...) and strong communication skills

Preferred Qualifications

• Advanced knowledge of all distribution equipment and technology within assigned operating areas, including but not limited to; server based recording/playback systems, master control automation and related software
• Bilingual (written and spoken) – English/Spanish

Required Education  

• High school diploma or equivalent

Preferred Education  

• Bachelor’s Degree in communications, digital media, journalism or related field
• Vocational School Certification
• Related master control experience