Senior Risk & Control Manager - Fraud, Financial Crime & Operations

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

London/Cardiff/UK Remote | 💰£85,000 - £115,000 + Benefits | Hear from the team ✨

⭐About our team

Fraud and Financial Crime is a critical function at Monzo, to keep our customers and the bank safe. Our Operations teams support customers across a range of needs including but not limited to fraud and financial crime. Both these functions sit in our ‘Chief Operating Office’ (COO).

Senior Risk & Control Managers that support the COO are responsible for leading risk business partnering for one or more areas in the COO to foster a risk-based decision making culture, provide guidance on regulatory compliance in conjunction with Monzo’s second line of defence and advise on correct governance paths.  They also make sure area key risk indicators are well-defined and understood, monthly MI and reporting packs are created and risk and control assessments are completed appropriately. 

🔑You’ll play a key role by...

• Identifying risks on a real-time basis, and ensuring they are appropriately controlled, measured and monitored
• Proactively making sure incidents are managed, correctly rated and reported appropriately 
• Holding risk and control meetings including MI and reporting packs creation, facilitating meetings and ensuring fast-paced risk decisioning
• Making sure RCSA and change-based risk & control assessments are created and recorded with high accuracy 
• Making recommendations to improve control effectiveness and/or identify where new controls are required
• Supporting teams in developing new processes, controls and features by embedding good governance, regulatory and risk practices
• Embedding awareness of all of the governance related requirements, regulatory reporting deadlines, audit deadlines and policy update deadlines 
• Monitoring completion of risk-mitigating actions to address issue root cases
• Facilitating compliance with policies and helping to change them where necessary
• Acting as a key stakeholder to foster positive relationships across the three lines of defence
• Where required, troubleshooting to help resolve incidents, issues and/or regulatory requests quickly and within the correct boundaries

🤩 We’d love to hear from you if…

• You can demonstrate experience in Risk & Control Assessments, Control Development, Assurance, Incident Management and Issue & Action Management
• You have experience with Risk Reporting, Governance Meetings and Risk Appetite Metrics 
• You’re comfortable working with data and seek automation and technology adoption as default
• You’re resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing
• You’re able to create trusting relationships with key stakeholders 
• You’re hands-on and great at delivery and execution including a willingness to get into the detail directly 
• You’re able to ask incisive questions to identify gaps and act on them quickly
• You’re experienced with managing multiple deadlines through to completion
• You have excellent attention to detail 
• You’re excited about helping Monzo scale in a compliant, thoughtful and controlled way

🙌 What’s in it for you…

💰 £85,000 - £115,000 ➕share options.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Call with a Monzo Recruiter
• Call with the Hiring Manager
• Full Loop Interviews (3 x GoogleMeet sessions with relevant stakeholders)

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com

 You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

⏳We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

#LI-REMOTE

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊