HR Payroll and Benefits Coordinator

1 Month ago • All levels • Human Resource

Job Summary

Job Description

Critical Mass is seeking a HR Payroll & Benefits Coordinator for their London office. This role reports to the Senior HR Director and collaborates with other HR and finance professionals. The coordinator will support and enhance payroll, benefits, and talent programs across two London offices, contributing to the employee experience. Responsibilities include onboarding, probation management, employee file upkeep, processing promotions and adjustments, managing leave of absence, coordinating offboarding, and responding to employee queries. The role also involves UK payroll administration, manual payment calculation, payroll balancing, payslip generation, audit compliance, and financial reporting. Additionally, the coordinator will manage and promote UK benefits, conduct benefit inductions, administer benefits, review reporting, reconcile invoices, and track bonus-based benefits.
Must have:
  • Prior experience in payroll and benefits
  • Curiosity and desire to understand work impact
  • Effective interpersonal skills
  • Tact, judgment, and self-awareness
  • Familiarity with Microsoft Office Suite
  • Oral and written communication skills
  • Strong data and processing skills
  • Strong organization and detail-orientation
  • Ability to work independently and with a team
  • Proactive follow-up abilities
Good to have:
  • Experience in an interactive or advertising agency environment
  • Previous experience on SAP
Perks:
  • Global maternity and parental leave
  • Competitive benefits packages
  • 25 days holiday
  • Compassionate leave
  • Wellness days
  • Flex days
  • Access to online services for families and new parents
  • Hybrid working
  • Summer Fridays
  • Diversity and Inclusion Board with 12 affinity groups
  • Enterprise-wide employee discounts

Job Details

Critical Mass is on the lookout for a dynamic HR Payroll & Benefits Coordinator to join our London team.
In this pivotal role, you'll report directly to the Senior HR Director and collaborate closely with the Senior HR Business Partner, Talent Acquisition Manager, and Head of Finance. You’ll play a key role in supporting and enhancing all aspects of our payroll, benefits, and talent programs across our two London offices—Critical Mass and Tribal EMEA. This is a great opportunity for someone who thrives in a collaborative environment and is passionate about making a real impact on the employee experience.


You will:

HR Responsibilities

  • New hire onboarding and inductions including right to work checks and I.T. support
  • Manage and monitor new hire probation periods
  • Upkeep of employee files
  • Manage promos, increases, and employee adjustments in line with audit requirements
  • Manage LOA’s
  • Coordinate offboarding processes and track turnover trends
  • Respond to employee queries on day-day, payroll and benefits
  • Participate in Global Talent team projects
  • Payroll Responsibilities
  • Manage the administration and processing of UK payroll activities
  • Calculate out-of-cycle manual payments
  • Perform payroll balancing procedures
  • Support the creation and generation of payslips, P45, P60, and P11Ds.
  • Manage and monitor payroll audit requirements aligned to SOX
  • Develop ad hoc financial and operational reporting
  • Liaise with Omnicom/Willis Tower Watson on payroll, benefits, and tax each month.

Benefits Responsibilities:

  • Manage and promote UK benefits portfolio
  • Present new employee benefit inductions
  • Administer benefits to new employees post probation
  • Trigger and review benefit reporting
  • Reconcile benefit invoices and renewals
  • Track bonus-based benefits and align to payroll

You have:

  • Some prior experience or exposure to HR specifically in payroll and benefits, preferably a role in an interactive environment or advertising agency.
  • A strong sense of curiosity and a desire to understand the impact of your work.
  • Effective interpersonal skills, demonstrating the ability to connect with others, manage up and think globally.
  • Have a keen sense of tact, judgment, and self-awareness, utilising these qualities to navigate various situations to learn how to make decisions.
  • Familiarity with Microsoft Office Suite, including PowerPoint and Keynote, with top-notch word-processing skills.
  • Previous experience on SAP would be a benefit.
  • Oral and written communication skills are a must-have, allowing them to convey information and ideas with ease. Strong data and processing skills.
  • Strong organisation skills, detail oriented, excellent multitasking abilities, and the capacity to work well under stress in a dynamic environment. Learn how to navigate a constant flow of information, showcasing adaptability and quick decision-making.
  • A good balance between working independently and with a team.
  • Ability to proactively and diligently follow up with teams.

What We Offer:

  • Global maternity and parental leave
  • Competitive benefits packages
  • 25 days holiday, compassionate leave, wellness days, and flex days
  • Access to online services for families and new parents
  • Hybrid working
  • Summer Fridays
  • Diversity and Inclusion Board with 12 affinity groups
  • Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

 

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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