Senior Software Development Engineer in Test

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.  Interested to find out more about us?  Check out:  www.cyara.com

Want to know what it’s really like to join Cyara?  Check out this link to meet some real Cyarans and read about their individual career journey with us:  https://cyara.com/employee-profiles/

Cyara’s Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

• As a Senior SDET in the Product Engineering team at Cyara, you will be responsible for creating testing tools, simulators, automating testing processes, conducting various types of tests, reporting and analysing defects, and ensuring adherence to quality practices. You will gather requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria. 

• Working with the Engineering manager, Product Owner, Tech Lead, and team members to define and expand the team’s quality practices. 
• Developing, debugging, and maintaining web automated test scripts and test cases with various testing tools and frameworks, including Selenium, Playwright, and Nightwatch JS.  
• Driving a variety of testing activities, such as conformance testing, integration testing, functional testing, end-to-end testing, acceptance testing, performance testing, and smoke testing.  
• Reporting defects discovered during test runs and conducting root cause analysis to verify that solutions are implemented correctly wherever possible. 
• Representing your team at QA Chapter meetings. 
• Participating in team Agile ceremonies (planning, daily scrum, retrospectives, etc.) 
• Participating in technical discussions with developers within your team and across teams 
• Participating in exploratory manual testing as required. 
• Adhering to quality assurance best practices throughout the Software Development Lifecycle (SDLC). 
• Providing developer support to Cloud Operations concerning CI/CD, production system troubleshooting and timely issue resolution. 
• While this position does not require participation in an official on-call roster, Engineering employees are expected to be available to assist with troubleshooting Severity 1 or Severity 2 production issues as they arise. If contacted, employees should be prepared to respond and provide support, leveraging their domain knowledge and skills to resolve critical incidents.

• 5+ Years of experience in the Testing and QA domain. 
• Proven leadership in defining and expanding team's quality practices.  
• Proven experience in Python, Selenium and Cypress automation frameworks.  
• Experience with OOP, preferably Python and/or Java, and JavaScript Knowledge and experience working with databases, preferably experience with InfluxDB and MongoDB. 
• Good to Have: NLP Model Evaluation
• Be a switched-on self-starter with excellent communication skills Cyber Security knowledge/experience.  
• Experience using microservices architectures Experience working with CI/CD pipelines and practice Proven track record for contributing to positive change as an Agile team member.  
• A good understanding and experience working with several test automation tools for client testing, backend testing (including APIs), and end-to-end integration testing (e.g. Playwright, Selenium, unit test etc).  
• A proactive, quality-oriented self-learner, independent, and a great team player. Excellent written and verbal communications.  
• Problem-solving and conflict-resolution ability with strong organizational skills. Strong advocate of quality assurance best practices throughout the SDLC.  
• Provide help and guidance to less experienced engineers. Ability to support Cloud Operations concerning CI/CD production system troubleshooting and issue resolution.  
• A bachelor's degree in a related discipline (Computer Science or related field is preferred), or equivalent relevant experience. 

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. 

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid