Sr. Telecommunication Consultant
Job Description
- Certifications
- 5+ years experience
- Hands-on Cisco Call Manager, Unity, UCCX
- Deployment knowledge of these platforms
- Moves, Adds, Changes, Deletions expertise
- Extreme knowledge of BAT tool
- Configuration of user features
- Excellent customer service skills
Project description
Sr. Telecommunication Consultant role is a key position within the Optum Technology IT Group. The Telecommunication Consultant functions as a project team member within the Real Estate Voice Services Group. This position leads Real Estate Voice Services related projects across all Optum and UnitedHealth Group.
Responsibilities
Overall accountability for project execution for assigned projects within the Optum Technology IT Group for Real Estate Voice Services.
Drive deliverables to meet project deadlines / milestones.
Track and update project plans and documentation.
Identify and report issues with the project. Mitigate identified issues.
Engage resources (management, service vendors, business segment leads, etc.) for project assignments.
Single point of contact for all project IT vendors/providers.
Determine requirements through interface with customer, corporate real estate and adherence to corporate standards.
Create and submit engagement documentation for voice/data network, cabling, and server infrastructure.
Interface with construction trades as necessary to ensure MDF/IDF construction to UHG design standards.
Document weekly status reports including project progress, key milestones, and tasks accomplished, etc. Host weekly status call with project team.
Work within Optum Technology IT Group processes f
Skills
Must have
5+ years of experience
Hands on Cisco Call Manager, Unity and UCCX experience
Sound technical knowledge in deployments of these platforms (new sites, remodels/refreshes, move and decommissions)
Moves, Adds, Changes, Deletions in single and bulk format
Extreme knowledge of the BAT tool (bulk administration tool)
Configuration of user features such as speed dials, call forwarding, call park
Must possess excellent customer service skills as position is very customer facing
Nice to have
Certifications
Other
Languages
English: C2 Proficient
Seniority
Senior
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