Store Manager

Financial performance = 50%

• Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
• Be one of the top two (2) sales people in the store. Lead all staff in world-class customer service to deliver on all financial goals of the organization.
• Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.

Staff performance = 25%

• Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
• Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
• Conduct a bi-weekly leadership meeting with Service Lead, Sales Lead, and Inventory Lead to review the past two weeks performance as well as plan for future weeks.

Store merchandising and operations = 15%

• Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
• Monitor store supplies and ordering or purchasing additional supplies as needed.
• Responsible for exporting daily files into QuickBooks at least once per week.

Human resources = 10%

• Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline.