Systems Expert

Role and Responsibilities

Summary

The Systems Expert is proficient in all aspects of design, analysis, implementation and support of systems, software or other solutions to Information Technology and acts as project leader for all assigned projects.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Actively participates in the maintenance, monitoring, reporting, and support of operating systems, applications, and services.
• Perform routine problem analysis and resolution design for systems and applications.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, communication, network, and peripheral equipment problems; makes repairs and corrections where required in accordance with SLA guidelines.
• Lead the design, planning, installation, and support effort for computer systems, network hardware, software applications, and peripherals.
• Lead the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices and regulatory requirements.
• Participate with the Business System Architecture (BSA) team to support the IT role/functions on project/program planning.
• Support the IT initiative with active involvement in the planning/organizing projects (both internal to IT and customer-driven/facing).
• Exercises independent judgment in the planning, scheduling, organizing, controlling and monitoring of IT projects.
• Installs patches and upgrades to server hardware, firmware, and/or software to production platforms.
• Effectively use Help Desk ticketing system for incident and problem management, customer interaction and follow-up.
• Create and maintain System Configuration documentation using industry best practices to meet customer objectives, while maintaining the security and integrity of data and infrastructure.
• Maintain reports regarding system downtime, plans for preventative maintenance, and disaster recovery.
• Participate in task/role planning for System Administrator II and System Administrator I staff.
• Active contribution towards Cross-Training initiative for Tier III Platforms.
• Perform and test routine system backups and restores.
• Assist with management of Active Directory, Group Policies, Users and Computers.
• Properly prioritize, coordinate, and escalate unresolved issues or emergencies to other support tiers/teams in accordance with Business Continuity and Disaster Recovery Plans. 
• Liaises with end-users, management and other systems departments.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department management.
• On-call for production system support.
• Provide shift-based continuous monitoring of network and storage performance providing Tier 2 & 3 support for a global network infrastructure.

Qualifications and Education Requirements

• BS degree in computer related curriculum and 7+ years network and operating system experience, or AA degree and 6 years’ experience in network and operating system design, test and maintenance or equivalent related experience.
• Experience managing/implementing server/clients with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.)
• Experience managing/implementing Windows Server technologies (2008 R2-2016 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management.
• Experience managing/implementing the following: Office 365 (Exchange Online, Teams, SharePoint Online, InTune, Conditional Access Policies, etc.), Microsoft SQL 2008/2012/2014/2016 (DB Maintenance, Access), Microsoft IIS 7/8, Linux support (RHEL, CentOS, Ubuntu)
• Experience managing/implementing Mail Security Gateways (IronPort, ProofPoint, etc.)
• Previous experience supporting an Enterprise Backup Solution.
• Endpoint management/reporting using Enterprise Antivirus Management server technologies (TrendMicro, Symantec Enterprise Protection Manager, etc.)
• Experience with virtualization (VMware vCenter/ESXi, VMware Horizon) – VM Deployment, Monitoring, Configuration, Setup, and Expansion.
• End-point management/reporting via Microsoft System Center Configuration Manager (SCCM), and Widows Server Update Services (WSUS).
• Experience supporting Cisco UCS Blade infrastructure.
• Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, Load-Balancers, etc.)
• Must be self-motivated and able to work in a team environment.
• Must have well refined troubleshooting skills, ability to determine the root cause of a problem and identify and resolve systemic problems.
• Ability to manage multiple tasks, while effectively focusing on priority issues.
• Ability to create, document, and follow processes and procedures.
• Incumbent must be eligible for DoD Personal Security Clearance.
• Incumbent must hold one or more of the following: VMware Certified Professional (VCP), CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA)

Preferred Skills

• Experience with SAN, NAS, Virtual Storage and Backup technologies (Nimble, Veeam, vSAN, and/or DataDomain).
• Administration experience on Microsoft Enterprise CA – Cert Requests/Monitoring
• Administration experience on Microsoft Active Directory Federation Services (ADFS)
• Administration experience on Microsoft File Server (DFS-R/DFS-N, ABE) – File Share Requests, Recovery, Permission Management
• Administration experience managing/implementing an Enterprise Backup Solution.
• Familiarity with Information Assurance programs is a plus
• Microsoft PowerShell Scripting for Server/Platform management
• Any of the following: VMware Certified Advanced Professional (VCAP), Cisco Certified Network Professional (CCNP), CISSP

Security Responsibilities

Must comply with all company security and data protection / usage policies and procedures.  Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval.  All government and proprietary information will be accessed and stored electronically on company provided resources.

•  Incumbent must be eligible for DoD Personal Security Clearance

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this class, an employee is regularly required to sit; talk or hear, in person, in meetings and by telephone; use hands to finger, handle, feel or operate computers or other standard office equipment; and reach with hands and arms. The employee is frequently required to walk and stand and occasionally to lift up to 50 pounds
• Duties performed in an office environment and manufacturing facility.
• Must be able to work overtime. on and off-shifts as required.
• The employee is on call 24x7 for the resolution of problems and issues.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here EEO is the Law poster.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.