HHAeXchange is looking for Technical Customer Care Representatives in Minneapolis, MN. The role involves providing technical assistance to customers via phone, email, and chat. Representatives will diagnose and resolve technical and user issues for home health agency clients, focusing on customer experience. Key responsibilities include asking discovery questions, articulating resolution paths, escalating complex issues, and documenting interactions in Salesforce Service Cloud. The role requires strong communication skills and problem-solving abilities. Spanish speaking representatives are a plus.