Technical Solution Manager

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
 

The Technical Solution Manager – Launch Shared Services holds a pivotal role impacting an efficient Microsoft product launch framework that combines strategic oversight with hands-on leadership and orchestration across multiple operations teams. Their responsibilities include identifying root causes, gaining data insights, driving process optimization, and facilitating digital transformation by partnering with engineering teams. Additionally, they are responsible for collaborating with multiple operational teams to lead system and process initiatives, enhancing automation in product and capability launch planning and delivery for Microsoft.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Apply data-driven methodologies to efficiently manage initiatives, drive prioritization while ensuring optimization throughout the process.
• Build relationships, collaborate across teams, and coordinate timelines for complex, cross-discipline projects.
• Oversee projects from conception to implementation, including root cause analysis, business requirements development, process mapping, user acceptance testing, and deployment.
• Drive the future state capabilities and systems roadmap, clearly communicating business impact and success metrics.
• Translate business requirements into requirements working with technical teams.
• Ensure readiness for process, tools, and system changes among people, suppliers, and partners.
• Define data policies and governance to maintain sourcing information integrity and reliability.
• Present business case justifications for prioritization of resources and technology investments aligned with strategic objectives.
• Establish a robust project governance framework, including portfolio planning, prioritization, and risk management.
• Monitor and report on initiative performance, tracking key metrics and ensuring accountability.

• Other  

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