Technical specialist

Job description:

Position TitleJob Description3+ years of Citrix Experience Experience in Installation/Configuration/Administration/Troubleshooting of XenApp6.x/7.x, PVS, Prerequisites: CCA certified and Good hands on experience on XenApp.1. Installation/Configuration of XenApp 6.x/7.x Farm/Servers.2. Advanced Knowledge and work Experience on Citrix Provisioning Server.3. Advanced Knowledge and work Experience on Citrix Web Interface.4. Day to day handling of Citrix Issues/Citrix User Issues.5. Farm and Servers Reports / Maintenance. 6. Good knowledge of Active Directory / Windows OS (2008 / 20012) / Group Policy / Terminal Server / IIS.S Certifications CCA Role Management and System Administration of XenApp & PVS. Problem Management & Escalations tickets. Performance monitoring. Change Management activities. Should have excellent troubleshooting abilities to reduce the overall incident resolution time. Back-up and Recovery Services. Upgrades and Patch management. BCP/DR Implementation and Support. Root cause analysis and preparing Major Incident Reports. Team player. Good Communication skills on call/Meeting/Emails.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases